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From 1 April 2018, the NHS prescription charge will increase by 20p from £8.60 to £8.80 for each quantity of a drug or appliance.  PCC charges remain the same.

Patients who fail to cancel their appointment or do not turn up for their appointment has a detrimental affect on waiting times.  Please remember to let the staff know if you no longer need your appointment so that they can offer than time to another patient.

We are receiving a lot of inquiries to join our Practice from patients living out of our practice area. To save disappointment please use our postcode checker which is located in the New Patient section of our website, this will clearly tell you whether you reside within our area.  We do not take patients who are not in our area.  If you wish to ring the surgery to enquire then please ring after 10:00am.

Appointments can be booked up to three months in advance.  Please be aware if you book on the day then we cannot guarantee that you can see the GP/Nurse of your choice.   

Appointments can be booked by telephone (calls may be recorded), on-line or face to face.  If you cannot attend your appointment then please let us know.  Appointment text reminders are being used for those patients who provide a mobile number.  If you do not wish to receive these reminders then please inform us. 

We would like to welcome our new Practice Nurse Claire May to the team, she joined us on Monday 23rd July having recently moved to the area.  She will be working at both the main and branch surgery offering appointments throughout the week.  We are happy to announce that Nurse Celia will continue to work at Quay Lane Surgery as our Chronic Disease Nurse - she will be offering appointments to our patients with Diabetes and COPD.

Remove labelling prior to disposal of empty medicine bottles/boxes

Identity theft can have serious and lasting consequences for victims, so it is important for individuals to take proper steps to protect themselves wherever possible. By managing your personal information carefully and understanding its importance, you can reduce the likelihood of it impacting you.

  • Remove all personal and surgery labelling from medicines packets and bottles prior to disposal
  • Shred or destroy your personal information
  • Help the environment by recycling your bottles and cardboard packets

Nursing Services

Celia Cornell the Practice Nurse along with Mary Helley & Helen Waterfield, the Health Care Assistants, provide a wide range of services between them including:

  • Asthma & COPD checks
  • Blood Tests
  • Minor Illness
  • Minor Injury
  • Spirometry
  • Ear syringing & hearing tests
  • Coil checks
  • Pill checks
  • ECGs
  • Routine injections
  • Travel advice & immunisation
  • Diabetes
  • Blood pressure
  • Heart disease
  • Diet
  • Removal of stitches
  • Well person clinic
  • Cervical smears
  • Dressings
  • free NHS Health Checks (click on the highlighted link for further information on NHS Health Checks NHS-Health-Check)


Helen Wilson

is our Phlebotomist and has a clinic on a Wednesday morning, you may know Helen as one of our dispensary assistants.

Community Matron

Sara Williamson.


Patients can be referred by a Doctor or self-refer to Outlook South West.

The practice has one counsellor Kathy Kelly who see patients on a Tuesday morning at St. Germans.

Alcohol & drug abuse counselling is available via a GP referral 

Smoking Cessation Advice

Ask reception for details on the smoking cessation service.  Alternatively discuss it with the GP or Nurse at your next appointment.


Should you wish to wish to speak to a member of staff confidentially then please ask at reception.  Arrangements will be made to speak in a private area away from reception.

Health Visitor

Clinics are now starting monthly - 1st Thursday of the month at St Germans between 1030 and 1200 for Health Visitor only.   Immunisations are not done by the Health Visitor and are by appointment only with the Practice Nurse.

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