Welcome to the Quay Lane Surgery Website
Quay Lane doctors' surgery in St Germans provides the highest quality healthcare to patients in the Cornwall area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.
As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.
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We are currently recruiting for a Receptionist, a temp Receptionist/Dispensary Assistant and a Long Term Conditions Nurse - see Job Vacancy section on the right for details.
In January 2019 we introduced active signposting to Quay Lane Surgery.
This new process sees the Receptionist asking more questions of patients at the point of booking appointments to enable them to make the most appropriate appointment with the right member of clinical staff depending on the patient’s condition.
It is important for patients to understand that they are not being nosy and the information being asked for is very much in their best interests and to ensure they receive the most appropriate and efficient service possible.
To read more about our signposting service then please click here
Improving Access to General Practice
We are participating in a national incentive to offer evening and weekend appointments to make it easier for you to see a doctor, nurse or other healthcare professional at a time more convenient to you between 6.30pm – 8pm Monday to Friday and at the various hours at the weekend. See opening hours by following the appointments tab at the top left of the page for further information about this scheme.
Quay Lane Surgery
What is a Privacy Notice?
A Privacy Notice (or ‘Fair Processing Notice’) is an explanation of what information the Practice collects on patients and how it is used. Being transparent and providing clear information to patients about how a Practice uses their personal data is an essential requirement of GDPR ( Data Protection Act 1998 ).
This can be accessed by following the Policies link at the top left of the page.
Friends & Family Test
Please tell us what you think about our surgery and the service we provide by completing the Friends and Family Test - please click on the patient survey on the right hand side of the home page in the section named 'Have your say', thank you.
VISITORS (temporary patients)
If you are staying in our area, need to be seen and cannot wait to see your own GP then please contact the surgery. All appointments have to be pre-booked - we do not offer a walk-in facility. We are only able to see visitors who are staying within our catchment area. See postcode checker in the new patients link which is located at the top left hand side of the main page if you are unsure and need to check.
Quay Lane & Downderry Surgery Patient Group
Newsletter - please follow the link below (to see previous issues follow the Latest News Link on the right):
On-line Services - The Waiting Room
We now offer patients the use of a secure web site on the Internet to:
- Request repeat prescriptions
- Book or cancel Appointments
- View selected items from your medical record
Please follow the link on the right hand side (access to The Waiting Room on-line service) for further information on this service. You must be 16 years or over to register for this service.
Ordering Prescriptions via the Website Portal
If you do NOT wish to join 'The Waiting Room' but wish to order medication for yourself, your children or someone you care for then you can follow the prescription link at the bottom of the page. Prescriptions can be ordered by hand at both surgeries, face to face or by post. We no longer accept prescription requests over the telephone. Please allow 2 working days to collect from Quay Lane Surgery or 3 working days from the Downderry Branch Surgery.
(Site updated 16/04/2019)