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From 1 April 2019, the NHS prescription charge will increase by 20p from £8.80 to £9.00 for each quantity of a drug or appliance.  PCC charges remain the same.

Patients who fail to cancel their appointment or do not turn up for their appointment has a detrimental affect on waiting times.  Please remember to let the staff know if you no longer need your appointment so that they can offer than time to another patient.

We are receiving a lot of inquiries to join our Practice from patients living out of our practice area. To save disappointment please use our postcode checker which is located in the New Patient section of our website, this will clearly tell you whether you reside within our area.  We do not take patients who are not in our area.  If you wish to ring the surgery to enquire then please ring after 10:00am.

Appointments can be booked up to three months in advance.  Please be aware if you book on the day then we cannot guarantee that you can see the GP/Nurse of your choice.   

Appointments can be booked by telephone (calls may be recorded), on-line or face to face.  If you cannot attend your appointment then please let us know.  Appointment text reminders are being used for those patients who provide a mobile number.  If you do not wish to receive these reminders then please inform us. 

Remove labelling prior to disposal of empty medicine bottles/boxes

Identity theft can have serious and lasting consequences for victims, so it is important for individuals to take proper steps to protect themselves wherever possible. By managing your personal information carefully and understanding its importance, you can reduce the likelihood of it impacting you.

  • Remove all personal and surgery labelling from medicines packets and bottles prior to disposal
  • Shred or destroy your personal information
  • Help the environment by recycling your bottles and cardboard packets

Evening Surgeries - do you struggle to get to the surgery?

Sister Claire May will now be holding an evening clinic on a Monday every six weeks.  Please ask for an appointment in this clinic if you struggle to get to the surgery during the day time.

The Doctors also offer weekly evening surgeries on a rota system.  You can have a face to face appointment or a telephone consultation. 

Job Vacancy

We are currently recruiting for the following posts:


Part-time role: 28 hours per month (1 session per week - flexible working)

Salary commensurate with qualifications & experience

Fixed Term Contract: 1 year  

Closing date: 30.11.2019

This is an exciting opportunity to work in an innovative environment and complement our primary care team situated in East Cornwall.  You will be working in conjunction with skilled and experienced HCA’s, Practice Nurse and Local Diabetic & Respiratory Nurse Specialists, supported by our GP Lead in Diabetes and COPD.

Quay Lane Surgery are looking for an experienced Respiratory & Diabetes Nurse with strong clinical skills who is passionate about providing high quality care and is able to work autonomously. 

The role involves:

  • managing Diabetes care and its complications;
  • Insulin initiation;
  • managing COPD care and its complications;
  • act as an advisory role to patients and doctors;
  • to prevent avoidable admissions to hospital;
  • reduce referrals into the traditional diabetes/respiratory outpatient services;

We already achieve the highest targets for QOF which you will be expected to continue.

We will provide you with:

* Flexible working

* Excellent support from our team of 4 Doctors, 1 Practice Nurses and 2 HCAs

* Purpose built building

Essential requirements:

  • Proven track record and experience in managing patients with Diabetes and COPD
  • Strong interpersonal communication and active listening skills
  • Experience with computerised patients management systems

Apply with a letter and CV to: Mrs Debbie Todd, Practice Manager, Quay Lane Surgery, Old Quay Lane, St. Germans, Cornwall, PL12 5LH or by e-mail by 31st July 2019.


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