Noticeboard

PRESCRIPTION CHARGE INCREASE:

The cost of prescriptions is increasing to £9.90 from 1st May 2024.
The cost of prescription pre-payment certificates (PPCs) will also be increased.  See Prescriptions tab for further information about costs.
Please note that all Prescriptions are taking 5-7 working days due to high demand and delays with deliveries from drug companies.   Please do not include weekends or bank holidays.
 

Our dispensary is closed between 1pm - 3pm from Monday to Friday.

Remove labelling prior to disposal of empty medicine bottles/boxes

Identity theft can have serious and lasting consequences for victims, so it is important for individuals to take proper steps to protect themselves wherever possible. By managing your personal information carefully and understanding its importance, you can reduce the likelihood of it impacting you.

  • Remove all personal and surgery labelling from medicines packets and bottles prior to disposal
  • Shred or destroy your personal information
  • Help the environment by recycling your bottles and cardboard packets

Registering at the Practice

We are receiving a lot of enquiries to join our Practice from patients living out of our practice area. To save disappointment please use our postcode checker which is located in the New Patient section of our website, this will clearly tell you whether you reside within our area.  We do not take patients who are not in our area.  If you wish to ring the surgery to enquire then please ring after 10:00am.

Appointments can be booked by telephone (calls may be recorded), on-line or face to face.  If you cannot attend your appointment then please let us know.  Appointment text reminders are being used for those patients who provide a mobile number.  If you do not wish to receive these reminders then please inform us. 

Named GP for Patients

Named GP for all Patients

All patients registered at Quay Lane Surgery have a named accountable GP who has overall responsibility for their care and support.

Your named GP may not be the GP you see most regularly.  It is not essential that you always see your named doctor, all doctors at the practice are able to access your health record.

All newly registered patients will be given a named accountable GP on registration.

Please contact the practice if you wish to know who your named GP is.  If you wish to change your GP then the practice will make reasonable efforts to accommodate your request. 

What does this mean for our patients aged 75 and over?

As one of our patients in this age group you will have already been given a named GP.  Your named GP will have overall responsibility for the care and support that our surgery provides to you (this will be the GP that you usually see). They will also work with other relevant health and care professionals, who are involved in your care, to ensure that your care package meets your individual needs.

Will practices have to write to patients to tell them their named GP?

There is no requirement to write to any patients regarding their named GP.  Practices are required to inform patients of their named GP at the next appropriate interaction and it is for practices to decide what is appropriate.

Do patients have to see the named GP when they book an appointment with the practice?

No.   Patients can and should feel free to choose to see any GP at the practice in line with current arrangements.

Dr Penny Thomson retired on 30th June 2022

From 1st July 2022 patients registered with Dr Thomson have now been transferred to the following GPs:

Surname A to F - Dr Simon Fullalove

Surname G to Z - Dr Jon Carty

If you wish to change your named GP then please speak to a receptionist.



 
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