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From 1 April 2017, the NHS prescription charge will increase by 20p from £8.40 to £8.60 for each quantity of a drug or appliance.  PCC charges remain the same.

Patients who fail to cancel their appointment or do not turn up for their appointment has a detrimental affect on waiting times.  Please remember to let the staff know if you no longer need your appointment so that they can offer than time to another patient.

We are receiving a lot of inquiries to join our Practice from patients living out of our practice area. To save disappointment please use our postcode checker which is located in the New Patient section of our website, this will clearly tell you whether you reside within our area.  We do not take patients who are not in our area.  If you wish to ring the surgery to enquire then please ring after 10:00am.

Appointments can be booked up to three months in advance.  Please be aware if you book on the day then we cannot guarantee that you can see the GP/Nurse of your choice.   

Appointments can be booked by telephone (calls may be recorded), on-line or face to face.  If you cannot attend your appointment then please let us know.  Appointment text reminders are being used for those patients who provide a mobile number.  If you do not wish to receive these reminders then please inform us. 

Named GP for Patients

Named GP for all Patients

All patients registered at Quay Lane Surgery have a named accountable GP who has overall responsibility for their care and support.

Your named GP may not be the GP you see most regularly.  It is not essential that you always see your named doctor, all doctors at the practice are able to access your health record.

All newly registered patients will be given a named accountable GP on registration.

Please contact the practice if you wish to know who your named GP is.  If you wish to change your GP then the practice will make reasonable efforts to accommodate your request. 

What does this mean for our patients aged 75 and over?

As one of our patients in this age group you will have already been given a named GP.  Your named GP will have overall responsibility for the care and support that our surgery provides to you (this will be the GP that you usually see). They will also work with other relevant health and care professionals, who are involved in your care, to ensure that your care package meets your individual needs.

Will practices have to write to patients to tell them their named GP?

There is no requirement to write to any patients regarding their named GP.  Practices are required to inform patients of their named GP at the next appropriate interaction and it is for practices to decide what is appropriate.

Do patients have to see the named GP when they book an appointment with the practice?

No.   Patients can and should feel free to choose to see any GP at the practice in line with current arrangements.



 
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