When We Are Closed
During weekdays between 18:00 and 08:30, weekends at all times and Bank Holidays, for urgent or emergency medical problems please telephone 01503 230088.
At lunchtimes (between 13:00 and 14:00) you will be transferred to a call answering service called Kernow Message Handling.
Between 18:00 and 08:30 Monday to Friday and at weekends and Bank Holidays an answer phone message will give you instruction on who to ring. If you have an urgent medical problem which cannot wait until the surgery opens you will be asked to ring 111. If you have a life threatening illness then you will be asked to ring 999.
From Monday 28th January when the surgery is closed you will automatically be transferred to the messaging service or NHS111 (depending on the time of day). There will be no need to hang up and redial the practice number.
When you ring NHS 111 your details will be taken and you will be offered an appointment at a local Primary Care Centre or you will be asked to speak to the medical staff in the Triage Centre who will either give advice or arrange a home visit if it is considered appropriate.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.
The surgery opening hours are 08:30 to 18:00 Monday to Friday (except for Bank Holidays). If you need urgent treatment outside of these times then ring the surgery - you will be advised to:
Call 111 if you need urgent medical assistance
Call 999 in an emergency (chest pains and/or shortness of breath constitute an emergency)
Call 0845 002 0034/01392 822 348 if you have an urgent Dental Problem.