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From 1 April 2018, the NHS prescription charge will increase by 20p from £8.60 to £8.80 for each quantity of a drug or appliance.  PCC charges remain the same.

Patients who fail to cancel their appointment or do not turn up for their appointment has a detrimental affect on waiting times.  Please remember to let the staff know if you no longer need your appointment so that they can offer than time to another patient.

We are receiving a lot of inquiries to join our Practice from patients living out of our practice area. To save disappointment please use our postcode checker which is located in the New Patient section of our website, this will clearly tell you whether you reside within our area.  We do not take patients who are not in our area.  If you wish to ring the surgery to enquire then please ring after 10:00am.

Appointments can be booked up to three months in advance.  Please be aware if you book on the day then we cannot guarantee that you can see the GP/Nurse of your choice.   

Appointments can be booked by telephone (calls may be recorded), on-line or face to face.  If you cannot attend your appointment then please let us know.  Appointment text reminders are being used for those patients who provide a mobile number.  If you do not wish to receive these reminders then please inform us. 

We would like to welcome our new Practice Nurse Claire May to the team, she joined us on Monday 23rd July having recently moved to the area.  She will be working at both the main and branch surgery offering appointments throughout the week.  We are happy to announce that Nurse Celia will continue to work at Quay Lane Surgery as our Chronic Disease Nurse - she will be offering appointments to our patients with Diabetes and COPD.

Remove labelling prior to disposal of empty medicine bottles/boxes

Identity theft can have serious and lasting consequences for victims, so it is important for individuals to take proper steps to protect themselves wherever possible. By managing your personal information carefully and understanding its importance, you can reduce the likelihood of it impacting you.

  • Remove all personal and surgery labelling from medicines packets and bottles prior to disposal
  • Shred or destroy your personal information
  • Help the environment by recycling your bottles and cardboard packets

When We Are Closed

out_of_hoursDuring weekdays between 18:00 and 08:30, weekends at all times and Bank Holidays, for urgent or emergency medical problems please telephone 01503 230088.

At lunchtimes (between 13:00 and 14:00) you will be transferred to a call answering service called Kernow Message Handling. 

Between 18:00 and 08:30 Monday to Friday and at weekends and Bank Holidays an answer phone message will give you instruction on who to ring.  If you have an urgent medical problem which cannot wait until the surgery opens you will be asked to ring 111.  If you have a life threatening illness then you will be asked to ring 999.

When you ring NHS 111 your details will be taken and you will be offered an appointment at a local Primary Care Centre or you will be asked to speak to the medical staff in the Triage Centre who will either give advice or arrange a home visit if it is considered appropriate.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

The surgery opening hours are 08:30 to 18:00 Monday to Friday (except for Bank Holidays).  If you need urgent treatment outside of these times then ring the surgery - you will be advised to:

Call 111 if you need urgent medical assistance

Call 999 in an emergency (chest pains and/or shortness of breath constitute an emergency)

Call 0845 002 0034/01392 822 348 if you have an urgent Dental Problem.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website