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Noticeboard

From 1 April 2019, the NHS prescription charge will increase by 20p from £8.80 to £9.00 for each quantity of a drug or appliance.  PCC charges remain the same.

Patients who fail to cancel their appointment or do not turn up for their appointment has a detrimental affect on waiting times.  Please remember to let the staff know if you no longer need your appointment so that they can offer than time to another patient.

We are receiving a lot of inquiries to join our Practice from patients living out of our practice area. To save disappointment please use our postcode checker which is located in the New Patient section of our website, this will clearly tell you whether you reside within our area.  We do not take patients who are not in our area.  If you wish to ring the surgery to enquire then please ring after 10:00am.

Appointments can be booked up to three months in advance.  Please be aware if you book on the day then we cannot guarantee that you can see the GP/Nurse of your choice.   

Appointments can be booked by telephone (calls may be recorded), on-line or face to face.  If you cannot attend your appointment then please let us know.  Appointment text reminders are being used for those patients who provide a mobile number.  If you do not wish to receive these reminders then please inform us. 

Remove labelling prior to disposal of empty medicine bottles/boxes

Identity theft can have serious and lasting consequences for victims, so it is important for individuals to take proper steps to protect themselves wherever possible. By managing your personal information carefully and understanding its importance, you can reduce the likelihood of it impacting you.

  • Remove all personal and surgery labelling from medicines packets and bottles prior to disposal
  • Shred or destroy your personal information
  • Help the environment by recycling your bottles and cardboard packets

Evening Surgeries - do you struggle to get to the surgery?

Sister Claire May will now be holding an evening clinic on a Monday every six weeks.  Please ask for an appointment in this clinic if you struggle to get to the surgery during the day time.

The Doctors also offer weekly evening surgeries on a rota system.  You can have a face to face appointment or a telephone consultation. 

Welcome to the Patient Participation Group.

 

Date of next meeting :   

Thursday 17th October 2019   1 - 2pm at

Quay Lane Surgery

 

We need your help.

 What are we doing?

We are adding to the equipment and services available for practice use that is not supplied under the NHS. 

 

We are represented on the Cornwall Commissioning Group advising on what services are needed in Cornwall.

 

We are active in reviewing services offered by local clinics and hospital to ensure that patient needs are being met.

 

We carried out the latest patient survey in conjunction with the surgery staff.

 

We need virtual and personal members to add to our knowledge.

  

Virtual members can put in their suggestions by email and monitor them on the web site.

 

Your help is needed in identifying areas where either the practice or other NHS services could be better for our area.

 

Personal members do the same job but are able to vote and make executive decisions at the regular meetings (about 5 per year).

 

 

If you know something that will improve patient experience within the NHS let us know.

 

 

If you have drive to improve our NHS come and join us.

 

Contact the PPG Chairman Claire Croft for further details via 

quaylaneppg@gmail.com

 

 or the Practice Manager at Quay Lane Surgery

 

Healthwatch Cornwall

They are a small organisation with a big remit - to ensure health and social care services in Cornwall are the best they can be for you, now and in the future.

By listening to your experiences of publicly funded health and social care services they are able to inform decisions made by the commissioners and providers of them.

This means your voice is heard by those planning and delivering services and can influence positive outcomes.

Have your say at healthwatchcornwall.co.uk

 

 

 
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