As a patient you have the right to:
a) be registered with a named Doctor
b) change Doctor if desired (but please remember that you may have to see any of the Doctors if your need is urgent)
c) receive emergency care
d) receive appropriate drugs and medicines
e) be referred for specialist or second opinion if they and GP agrees
f) see your medical records or a copy, subject to certain laws
g) know that by law, everyone working for the NHS must keep the contents of your medical records private
With these rights come responsibilities for the public. This means being:
a) courteous to staff at all times
b) as prompt as possible for all appointments
c) responsible for cancelling appointment in adequate time
d) respect for race, gender and disability
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed from our list of patients.
Abusive or violent behaviour by patients will not be tolerated and action by the Practice may include police involvement, removal off our list and legal proceedings.