This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

calendar

From 1 April 2018, the NHS prescription charge will increase by 20p from £8.60 to £8.80 for each quantity of a drug or appliance.  PCC charges remain the same.

Patients who fail to cancel their appointment or do not turn up for their appointment has a detrimental affect on waiting times.  Please remember to let the staff know if you no longer need your appointment so that they can offer than time to another patient.

We are receiving a lot of inquiries to join our Practice from patients living out of our practice area. To save disappointment please use our postcode checker which is located in the New Patient section of our website, this will clearly tell you whether you reside within our area.  We do not take patients who are not in our area.  If you wish to ring the surgery to enquire then please ring after 10:00am.

Appointments can be booked up to three months in advance.  Please be aware if you book on the day then we cannot guarantee that you can see the GP/Nurse of your choice.   

Appointments can be booked by telephone (calls may be recorded), on-line or face to face.  If you cannot attend your appointment then please let us know.  Appointment text reminders are being used for those patients who provide a mobile number.  If you do not wish to receive these reminders then please inform us. 

We would like to welcome our new Practice Nurse Claire May to the team, she joined us on Monday 23rd July having recently moved to the area.  She will be working at both the main and branch surgery offering appointments throughout the week.  We are happy to announce that Nurse Celia will continue to work at Quay Lane Surgery as our Chronic Disease Nurse - she will be offering appointments to our patients with Diabetes and COPD.

Remove labelling prior to disposal of empty medicine bottles/boxes

Identity theft can have serious and lasting consequences for victims, so it is important for individuals to take proper steps to protect themselves wherever possible. By managing your personal information carefully and understanding its importance, you can reduce the likelihood of it impacting you.

  • Remove all personal and surgery labelling from medicines packets and bottles prior to disposal
  • Shred or destroy your personal information
  • Help the environment by recycling your bottles and cardboard packets

To order your medication via the surgery website (old system) please click the link above: 

Please note that these are two separate on-line sites and require different login and passwords.

If you are registered with The Waiting-Room.net then please follow the instructions in the text below:

In order to register for this service you must complete a form which will be given to you by our dispensary or reception team or print it off here and bring it in with a form of identity.

Once you have registered with the Waiting Room.Net service, please  click here  to order your prescription.

If you are unable to order your repeat prescription due to technical difficulties with The Waiting Room, please report it by clicking here .

Please note that if you are trying to order a drug but the system won’t allow it due to the fact you are ordering early, please write the drug name(s) and the reason for ordering early in the comments section of the request form and we will try to resolve this for you.

Prescriptions

pills_boxWe are a dispensing practice and can therefore normally dispense for all our patients provided that they do not live within a mile of a chemist.  For more information about this see our Dispensary page 

 

To order your repeat prescription please return the prescription counterfoil marked with the medication you require to the main surgery or branch surgery.

 

Please give us at least 48 hours to complete the order from St. Germans or 72 hours from Downderry.

Medication can be collected at St Germans or Downderry surgeries so please specify when you make your request where you wish to collect them.

Medications to Downderry can be delayed an extra day due to delivery from St Germans.

Collections of medications from Downderry from when you order the drugs:

Monday am - Wednesday after 4pm

Monday pm-Thursday after 9am

Tuesday am  -  Thursday after 4pm

Wednesday am  -  Monday after 9.15am

Wednesday pm  -  Monday after 9.15am

Thursday am -  Monday after 4pm

Thursday pm - Tuesday after 9am

Friday am - Wednesday after 4pm

No fri pm – closed

 

You can always collect drugs within 48 hours at St Germans. Please allow for Bank Holidays.  If you order after 6pm on the internet, please start your 48 hours from 0900am the following morning, please do not include the weekends. 

WASTAGE OF MEDICATION Please think carefully when ordering repeat prescriptions and only order the medications that you require. Medications that are returned can only be disposed of and not reused.  This results in an enormous cost to the NHS - and you the Tax Payer!!

If you wish to order your repeat prescriptions online, please follow the links above.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website