Welcome to the Quay Lane Surgery Website
Quay Lane doctors' surgery in St Germans provides the highest quality healthcare to patients in the Cornwall area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.
As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.
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We are not currently recruiting
From Tuesday 26th May it a requirement for ALL patients entering the main or branch surgery to wear a face covering of some sort (mask or scarf). This applies to face to face appointments and collecting medication. Thank you for your help in preventing the spread of the virus. Stay Safe, Stay Alert.
Like many businesses across the UK, we are closely monitoring the Coronavirus (COVID-19) outbreak and following the advice provided by UK health authorities.
Follow the link on the right under further information named COVID-19 Coronavirus for further information.
***** YOUR GP SURGERY IS OPEN*****
Please call us for advice in the usual way; we are open for non COVID enquiries. Although we may not see you in the practice we are happy to help via telephone or video link (you must have a smartphone).
We ask that you do not attend the surgery unless you are collecting medication or have been advised to do so by a receptionist or health care professional. Patients must attend appointments on their own unless it is a child or vulnerable person (one carer can attend with them).
If you would like to book a video consultation with a GP then please let the receptionist know. You will receive a link via text from the surgery prior to your appointment.
Useful Tips and Advice for Video Consultations
- Ensure that your smartphone camera and microphone is enabled and that you have a good internet connection.
- Speak clearly so your voice can be picked up by the microphone
- Look at the camera so you can achieve good eye contact with the clinician
- The clinician will speak with you and ask you questions in the same way as they would at a face-to-face consultation
In January 2019 we introduced active signposting to Quay Lane Surgery.
This new process sees the Receptionist asking more questions of patients at the point of booking appointments to enable them to make the most appropriate appointment with the right member of clinical staff depending on the patient’s condition.
It is important for patients to understand that they are not being nosy and the information being asked for is very much in their best interests and to ensure they receive the most appropriate and efficient service possible.
To read more about our signposting service then please click here
See a GP by video with LIVI
This practice now offers a video GP service – LIVI – to all our patients. To access the service simply download LIVI from the App store (iphone) or Google Play (Android), and sign up. You can get medical advice, prescriptions and referrals by video, with appointments available on the same day, even at weekends.
Get the LIVI app here: https://bit.ly/2KySedD
They are available evenings and weekends.
GPs are available via LIVI on Christmas Day, Boxing Day and New Years Day
Video GP Consultations
Our practice is now starting to offer video GP consultations. This method of consultation is being offered to patients via the patient access app. If you are not already registered with patient access then follow the link (number 5) on the right. This service is only available following agreement with the GP.
Quay Lane Surgery
What is a Privacy Notice?
A Privacy Notice (or ‘Fair Processing Notice’) is an explanation of what information the Practice collects on patients and how it is used. Being transparent and providing clear information to patients about how a Practice uses their personal data is an essential requirement of GDPR ( Data Protection Act 1998 ).
This can be accessed by following the Policies link at the top left of the page.
VISITORS (temporary patients)
If you are staying in our area, need to be seen and cannot wait to see your own GP then please contact the surgery. All appointments have to be pre-booked - we do not offer a walk-in facility. We are only able to see visitors who are staying within our catchment area. See postcode checker in the new patients link which is located at the top left hand side of the main page if you are unsure and need to check.
Quay Lane & Downderry Surgery Patient Group
Newsletter - please follow the link below (to see previous issues follow the Latest News Link on the right):
Magazines, Leaflets and Childrens Books
Due to infection control, we are unable to have magazines or leaflets for patients to look at for the foreseeable future. All Childrens books have also been removed.
Please note that all Prescriptions are taking 7 working days (not 1 week) due to high demand. Please do not include weekends.
(Site updated 18/06/2020)