Due to COVID-19 our dispensary is closed between 1pm - 3pm from Monday to Friday.

From 1 April 2020, the NHS prescription charge will increase by 15p from £9.00 to £9.15 for each quantity of a drug or appliance.  PCC charges are also increasing - open the prescription tab for further information on costs.

Patients who fail to cancel their appointment or do not turn up for their appointment has a detrimental affect on waiting times.  Please remember to let the staff know if you no longer need your appointment so that they can offer than time to another patient.

We are receiving a lot of inquiries to join our Practice from patients living out of our practice area. To save disappointment please use our postcode checker which is located in the New Patient section of our website, this will clearly tell you whether you reside within our area.  We do not take patients who are not in our area.  If you wish to ring the surgery to enquire then please ring after 10:00am.

Appointments can be booked up to three months in advance.  Please be aware if you book on the day then we cannot guarantee that you can see the GP/Nurse of your choice.   

Appointments can be booked by telephone (calls may be recorded), on-line or face to face.  If you cannot attend your appointment then please let us know.  Appointment text reminders are being used for those patients who provide a mobile number.  If you do not wish to receive these reminders then please inform us. 

Remove labelling prior to disposal of empty medicine bottles/boxes

Identity theft can have serious and lasting consequences for victims, so it is important for individuals to take proper steps to protect themselves wherever possible. By managing your personal information carefully and understanding its importance, you can reduce the likelihood of it impacting you.

  • Remove all personal and surgery labelling from medicines packets and bottles prior to disposal
  • Shred or destroy your personal information
  • Help the environment by recycling your bottles and cardboard packets

Evening Surgeries - do you struggle to get to the surgery?

Sister Claire May will now be holding an evening clinic on a Monday every six weeks.  Please ask for an appointment in this clinic if you struggle to get to the surgery during the day time.

The Doctors also offer weekly evening surgeries on a rota system.  You can have a face to face appointment or a telephone consultation. 

About our Practice

The practice has been established in St Germans for at least one hundred and fifty years. We aim to give the same friendly and caring service to the families of St Germans and surrounding areas now, as then. However certain things have changed. We now operate from a modern purpose-designed building completed in November 1991. Other features include a large car park, toilet facilities, childrens play area, baby changing facilities, and air conditioning. 

Quay Lane Surgery is easily accessible to wheelchair users,using the slope outside the waiting room leading to the main entrance. There is a parking space for the disabled near the foot of this slope. There is a toilet in the building accessible to wheelchairs.

There is also a branch surgery in Downderry. The Downderry surgery is open every weekday and is closed on Tuesday and Friday afternoons.

Downderry surgery is not suitable for disabled patients.

We offer a full range of Family Health Care including Minor Surgery, Ante-Natal care, Child Care (including Paediatric surveillance), Preventative Medicine and Family Planning, Smoking Cessation, Clinical Massage, Drug and Alcohol Counselling and Generic Counselling, the Fitting of IUCDs and Cervical Smears, Weight Loss and Dietary Advice and Travel Advice and Vaccinations.

We are active members of the Royal College of General Practitioners and like to think we offer the best available service. We achieved the Quality Practice Award in 2003. If you have suggestions to improve or change the service we provide please feel free to speak to either the staff or doctors. Alternatively you can write to us or fill in the feedback form on our website.

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