Our dispensary is closed between 1pm - 3pm from Monday to Friday.

NHS Prescription Charges

The NHS prescription charge, in England, will increase to £9.35 per prescription item from 1st April 2021. The price of a three-month prepayment certificate (PPC) will become £30.25 (an increase of 60 pence) and a 12-month PPC will be £108.10 (an increase of £2.20)

Patients who fail to cancel their appointment or do not turn up for their appointment has a detrimental affect on waiting times.  Please remember to let the staff know if you no longer need your appointment so that they can offer than time to another patient.

We are receiving a lot of enquiries to join our Practice from patients living out of our practice area. To save disappointment please use our postcode checker which is located in the New Patient section of our website, this will clearly tell you whether you reside within our area.  We do not take patients who are not in our area.  If you wish to ring the surgery to enquire then please ring after 10:00am.

Appointments can be booked by telephone (calls may be recorded), on-line or face to face.  If you cannot attend your appointment then please let us know.  Appointment text reminders are being used for those patients who provide a mobile number.  If you do not wish to receive these reminders then please inform us. 

Remove labelling prior to disposal of empty medicine bottles/boxes

Identity theft can have serious and lasting consequences for victims, so it is important for individuals to take proper steps to protect themselves wherever possible. By managing your personal information carefully and understanding its importance, you can reduce the likelihood of it impacting you.

  • Remove all personal and surgery labelling from medicines packets and bottles prior to disposal
  • Shred or destroy your personal information
  • Help the environment by recycling your bottles and cardboard packets

COVID-19 (Coronavirus)

Like many businesses across the UK, we are closely monitoring the Coronavirus (COVID-19) outbreak and following the advice provided by UK health authorities.

Both of our practices are open but we asking that you do NOT come to the surgery if you have symptoms of Coronavirus (COVID-19). We are encouraging all patients to check the latest Government advice at  before attending the surgery.

COVID Vaccination Status for Travelling
From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from: 
  • the NHS App which you can download from app stores 

It may take more than a week for your identity to be checked and verified so you can use this service.

If you cannot access this online service, and you have had 2 vaccines, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel abroad in the near future and have had your second dose more than 5 working days ago. It may take 7 working days for the letter to arrive.

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status.

When you're planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the website. Make sure there is time to get  proof of your vaccination status before you leave.

COVID-19 videos 

A series of short videos on COVID-19 vaccination to support and encourage people with severe mental illness (SMI) to get their COVID-19 vaccines have been developed by Public Health England in collaboration with Equally Well UK and NHS England, including GP professionals and experts by experience. 

These videos provide useful information for people with SMI to know what to expect from the vaccination process and how to prepare before their appointments. They also provide information for primary care professionals to better support people with SMI in their areas.

From Tuesday 29 June, anyone who’s older than 18 and not yet had their first COVID-19 jab can just turn up at a vaccination centre in Cornwall without pre-booking.

They’ll be able to get their first dose of Pfizer at either vaccination centres at Stithians Showground, or Royal Cornwall Showground in Wadebridge from 9am to 6pm, Monday to Sunday.

Royal Cornwall Hospitals chief pharmacist Iain Davidson said: “Vaccination is our way out of this pandemic, and getting our lives back to normal.

“We have an incredibly successful vaccination programme, and have so far put more than 700,000 doses of vaccine in people’s arms since December. Cases are rising in Cornwall, and we want to make it easier for people to protect themselves and their loved ones to get vaccinated. That’s why anyone who’s 18 and older and hasn’t yet had their first dose can just turn up to 1 of our vaccination centres in Stithians or Wadebridge and get their jab.

“There’s no need to book, just turn up any day from 9am to 6pm, get jabbed, and 20 minutes later can get on with their day. It’s simple, and stress-free, and brings us 1 step closer to getting back to normality.”

Anyone who is older than 40 and is waiting for their second jab can also bring forward their appointment from 12 to 8 weeks by calling 119 or using the national online booking service.


We would like to update you on some urgent but hopefully short-term changes at Quay Lane Surgery. These changes will affect all of the other 8 GP practices in East Cornwall too.

As you may be aware, COVID-19 infection rates for Cornwall are high.  As well as supporting our patients, our colleagues are also being affected.  All this is happening, while we are delivering the largest vaccination programme the NHS has ever delivered.

Our doctors, clinicians and administrative staff are at the forefront of the vaccination programme and will be working shifts at the vaccination hub.  We want to deliver vaccines to you and your families, as quickly and safely as possible.  To help us do this national guidance has advised us to reduce all non-urgent work.

Our GP practice will remain open.  You should continue to contact us if you have an urgent concern or have symptoms you are worried about.  Please use the e-consultation portal on our practice website or contact us by phone.  If you do need to speak to us on the phone, please expect us to ask you some extra questions to allow us to triage your call.

We will continue to offer urgent and emergency appointments and ask that you please be patient with us during this time.

If you have a routine problem that can wait, it will really help us if you wait until our normal services resume.  We expect services to be back to normal in 4 to 6 weeks. This will allow us to ensure we can redeploy staff to run the vaccination clinics. 

You can also use your local pharmacy for advice.  You can also contact or call 111 for support.  NHS 111 is available 24/7 and as well as providing advice can also direct you to a local service and will let them know you are on the way.

Our vaccination programme has started and we are currently inviting patients to attend the vaccination centre at Pensilva Millennium Centre or the China Fleet Country Club.  We anticipate that there will be weekly clinics, however, will be dependent on regular vaccine deliveries.  We hope more sites will open up in the very near future, however, the first site to go live will be Millennium House and patients will be invited to attend at this site via their GP practice. We kindly ask that you do not ring the surgery to enquire about booking an appointment but wait until you are contacted by a member of our team. Alternatively you can book an appointment at a mass vaccination clinic on receipt of an invitation from NHS England.

Please be reassured we are all working as hard as we can to look after you and ensure a vaccination programme happens quickly and safely to protect us all.

Thank you for your help and understanding.

Mrs Debbie Todd

Practice Manager

For and on behalf of the Partners of Quay Lane Surgery

Please be aware of a new text message scam, asking patients to book their vaccination appointment and requesting BANK DETAILS as proof of identity.
For more information:
Step into Wellness Project
Please look at our new Step into Wellness project for people 60+ who have been shielding or impacted by Covid-19. A wellbeing coaching programme designed by Cornwall Council and Age UK Cornwall and the Isles of Scilly. If you want to find out more or refer via email to  or call our Community Helpline on 01872 26638.

Self –Help Information On-Line:

If you have any questions about the Covid-19 Vaccine:

Psychological Support and Counselling:

Musculoskeletal problems (joint, back or muscle problems):

General medical information

COVID Vaccinations in East Cornwall (updated 11/01/21)

The East Cornwall Primary Care Network Team are working hard to provide the much awaited COVID vaccination to our patients.  Appointments are now being offered to patients in priority group 1 and 2 at the mass vaccination centre at Millennium House, Pensilva on Thursday 14th January 2021.  Do not ring the surgery about booking an appointment or turn up at Millenium House without an appointment. Quay Lane Surgery have an allocation of vaccines and will contact patient directly as vaccines are delivered and appointments become available.

Following extensive trials, 2 safe and effective vaccines for COVID-19 have been approved by regulators and are now being made available to us and are supplied to us in batches to our vaccination site. The Joint Committee on Vaccination and Immunisation (JCVI) has said that both the Pfizer/BioNTech and the Oxford/AstraZeneca vaccine ‘give very high protection against severe disease’ and both have good safety records. Both vaccines are being used across the county.  This is an enormously complex vaccination programme using two new vaccines and is unlike anything the NHS has ever delivered before. The programme is initially focussing on sites that can deliver high volumes of vaccinations.  As NHS England rapidly roll out the programme further, they are looking at other delivery models and more localised vaccination centres.

We are experiencing a higher than average number of calls in the practice from patients enquiring about the vaccine.  We kindly ask that you do not contact the practice; we will contact patients to offer an appointment once we are in a position to do so, focussing on the priority groups*.  Everyone at the practice is working extremely hard to make sure people receive their vaccine as quickly as possible.  Please be patient with us during this time as we are working hard to vaccinate as quickly as possible using the supplies that we receive.  On days where GPs, nurses and other staff are supporting the vaccination programme some routine appointment may be rescheduled to an alternative day.  Urgent GP appointments will be available and patients will be seen if deemed appropriate. More vaccination clinics are being made available all the time and everyone who is eligible will receive the vaccine in due course. 

We will keep you updated as and when we receive more information from NHS England, thank you for your patience.

The Joint Committee on Vaccination and Immunisation (JVCI) advice on Priority Groups for COVID-19 vaccination:

  1. Residents in a care home for older adults and their carers
  2. Those 80 years and over and frontline health and social care workers (housebound patients)
  3. All those 75 years of age and over
  4. All those 70 years of age and over
  5. All those 65 years of age and over
  6. Those 16 - 64 years with underlying health conditions which put them at higher risk of serious disease and mortality - see conditions list below
  7. Those 60 years of age and over
  8. Those 55 years of age and over
  9. Those 50 years of age and over

Clinical conditions list for priority group 6:

  • a blood cancer (such as leukaemia, lymphoma or myeloma)
  • diabetes
  • dementia
  • a heart problem
  • a chest complaint or breathing difficulties, including bronchitis, emphysema or severe asthma
  • a kidney disease
  • a liver disease
  • lowered immunity due to disease or treatment (such as HIV infection, steroid medication, chemotherapy or radiotherapy)
  • rheumatoid arthritis, lupus or psoriasis (who may require long term immunosuppressive treatments)
  • have had an organ transplant
  • had a stroke or a transient ischaemic attack (TIA)
  • a neurological or muscle wasting condition
  • a severe or profound learning disability
  • a problem with your spleen, example sickle cell disease, or you have had your spleen removed
  • are seriously overweight (BMI of 40 and above)
  • are severely mentally ill


Following extensive trials, 2 safe and effective vaccines for COVID-19 have been approved by regulators and are now being made available to us and are supplied to us in batches each week. The Joint Committee on Vaccination and Immunisation (JCVI) has said that both the Pfizer/BioNTech and the Oxford/AstraZeneca vaccine ‘give very high protection against severe disease’ and both have good safety records. Both vaccines are being used across the county.

The NHS continues to prioritise those that the Joint Committee on Vaccination and Immunisation (JCVI) and the government has decided will benefit the most – specifically the over-80s, care home residents and all frontline health and care staff.
We are inviting people for vaccination in order of the priorities set out by the JCVI, starting with over 80s. Please do not contact us about the COVID-19 vaccination unless we have already contacted you.
When we do contact you, please attend your booked appointments with us.
Everyone at the practice is working extremely hard to make sure people receive their COVID-19 vaccine as quickly as possible. Please be patient with us during this time - we are working hard to vaccinate as quickly as possible using the supplies that we receive.
On days where GPs, nurses and other staff are supporting the roll-out of the COVID-19 vaccination programme, some routine appointments may be rescheduled to an alternative day. Urgent GP appointments will still be available, and patients will be seen if it is deemed appropriate.
More COVID-19 vaccination clinics are being made available all the time – everyone who is eligible according to national guidance will receive the vaccine in due course.
Hands, Face, Space remains key – even once people have been vaccinated.
You can get more information about the COVID-19 Vaccination online via the NHS website.

Information Leaflets:

Women of Childbearing age, currently pregnant or breastfeeding

Guide for Older Adults

Information for people who have had their COVID vaccination

Why do I have to wait?

Mask Exemption Cards

Appointment Information:

We have had to suspend most appointments at the surgery and we ask that you ONLY ATTEND if you get a confirmation call, message or letter.  We have also suspended the booking of appointments online via Patient Access.  We are introducing GP Video Appointments at the surgery.  If asked to attend an appointment you must wear a face covering.

Please remember that you can access advice from your GP via E-Consult and consult a GP via video via LIVI.  See practice website for details.

Diabetes Sick Day rules (follow links below):

Diabetes Type 1 - What to do when you are ill

Diabetes Type 2 - What to do when you are ill

Dispensary Information:

The dispensary team are working very hard to process your requests as quickly as possible. However due to a huge increase in requests it is causing a delay to collection times.  Please allow one week before collecting.

National Guidance stipulates that GP Practices should NOT support patients trying to stockpile as these actions may put a strain on the supply chain and exacerbate any potential shortages. This is non-negotiable and for this reason you must only order your usual supply of medication and no more. Please do not request additional supplies as we will have to deny your request.  Should this guidance change then we will inform patients.

From Tuesday 23rd March the Dispensary will be closed between 1 - 3pm every day.  This measure has been put in place due to the unprecendented demand on our service as the COVID-19 incidence increases.  Our priority is to ensure we continue to meet this increase in demand and support the health and wellbeing of our customers and staff during this difficult time.  It is vital therefore that we introduce measures and provide the best service for all.  These changes are to enable our Dispensary team to prepare prescriptions.

To prevent cross contamination and to keep our staff and patients safe we are asking that all payments for prescriptions are made by contactless card rather than cash, thank you.

When attending the surgery to collect medication you must wear a face covering.

A home delivery service is provided during the Pandemic to those at-risk patients required to isolate for 12 weeks and have received a letter.  Please contact the surgery for details.  This service ended on 31st July 2020.


If you have symptoms and want to organise a test then you can do it in 2 ways:

Follow the link:

or Ring:   119

Need help with Shopping?

For patients who need help with shopping who are not on the 'high vulnerable shielding' list you can contact:

Volunteer Cornwall:  01872 266988


The surgery team can also refer patients who need help with shopping and other essential supplies, befriending services or hospital transport through the NHS Volunteer Responders Service.  Please contact the reception team for details.

Sick Notes:

Patients requesting COVID isolation notes should follow this link:

What to expect when going to hospital (Derriford Hospital):

Attending Clinical Appointments

What to do if you are extremely vulnerable and need help - follow link below:

This is a very challenging time for us all and we would appreciate your co-operation during this period of uncertainty and kindly ask that you remain courteous to our staff at all times.

Our priority is the health and safety of all our patients and staff.

Cornwall Hospice Care

At this difficult time, many may be feeling more isolated than ever.  Cornwall Hospice Care are able to offer support via video call and telephone to patients and carers.  Follow link below for details:

Cornwall Hospice Care

Bereavement Services in Cornwall

Bereavement in Cornwall Flyer

Government plan to tackle loneliness during lockdown 

The Government has launched a plan to tackle loneliness and social isolation during the COVID-19 outbreak and period of social distancing. #Let’sTalkLoneliness 


If you have symptoms that are new, persistent, concerning or progressive, contact your GP online via their website or on the telephone for an initial assessment. 

The best chance of successful treatment for cancer is through early detection. GPs are able to assess over the phone and by video and if necessary, they can plan for you to safely be seen face-to-face. 

We are treating people with cough or fever in separate locations from those with other symptoms to ensure it is safe for you to attend the practice,​ if we think it is necessary. 

Clinicians are using protective equipment (such as masks) when they do see people face-to-face to minimise the risk of transmission. 

Hospitals are continuing to offer tests for cancer, and treatment for cancer. Social distancing measures are in place to keep patients and staff safe when they do come in for their tests.  The type of assessment may change and it may take slightly longer than normal, but this is still better than delaying until after the pandemic.

Hospitals are taking care to make their cancer assessment services safe for patients to attend, where this is necessary. Some have moved cancer services off-site, some are using video consultations.

Children - Paediatrics

We appreciate that everyone is trying to do the right thing by staying at home at this time, however, we are concerned that those caring for children, especially children with complex or underlying health conditions, may be too worried about going to hospital at this time to seek urgent medical help in the way that they normally would.

Nationally, the number of children with a delayed presentation to hospital is increasingly leading to further health complications and increased risk of serious illness, which could be avoided if medical help was sought sooner.

If you’re a parent with a seriously unwell child, we want you to know that the NHS is here for you.  Children still get sick and we want you to connect with us when this happens

If you have to go to A&E there will be special arrangements in place to protect you and your child from the risk of infection.

You know your child better than anyone else, and if you think your child is unwell or deteriorating you must seek medical help and not delay presentation. Doctors will want to make sure that your child is treated before their condition deteriorates. 

Childhood Immunisations

It’s really important to attend for immunisations when you have been invited, they are the single most important way to protect you or your child from disease.

Vaccinating children helps prevent the development of deadly or incurable viruses and diseases such as Meningitis, Measles and Pneumonia.

Delaying vaccinations could leave you and your child vulnerable to serious illnesses

Book your appointment for immunisations as planned, staff will ensure that it is safe for you to attend.

Cervical screening

The cervical screening programme for routine checks is currently suspended but first calls and those who have previously had an abnormal result and are on a yearly recall are continuing.

If you have been asked to make an appointment for cervical screening, don’t put it off, It's one of the best ways to protect yourself from cervical cancer.

Marie Curie support for professionals during COVID-19

Marie Curie Companions for professionals is one-to-one emotional support for staff looking after dying people in care homes.

  • Provided by Marie Curie Senior Nurses, who specialise in end of life care, using a person-centred approach, the service aims to:
  • Provide emotional support and comfort for care home staff
  • Reduce staff stress levels and help build resilience
  • Provide practical advice on dealing with dying, death and bereavement
  • Access to emotional and bereavement support for family members and friends
  • Act as advocate for care home staff if required.
  • To access Marie Curie Companions for professionals’ service email

Marie Curie are also offering a number of online resources that care home staff can access at any time:

  • New online information hub about end of life care during coronavirus. Aimed at family and friends who are looking after a loved one towards the end of life, it is designed to help make them feel more confident in the care they are able to provide, answer key questions and help them feel empowered to ask for help when it is needed.
  • Palliative Care Knowledge Zone - expert information, knowledge and support to help you deliver the best possible care for people living with a terminal illness

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website