Noticeboard

Due to COVID-19 our dispensary is closed between 1pm - 3pm from Monday to Friday.

From 1 April 2020, the NHS prescription charge will increase by 15p from £9.00 to £9.15 for each quantity of a drug or appliance.  PCC charges are also increasing - open the prescription tab for further information on costs.

Patients who fail to cancel their appointment or do not turn up for their appointment has a detrimental affect on waiting times.  Please remember to let the staff know if you no longer need your appointment so that they can offer than time to another patient.

We are receiving a lot of inquiries to join our Practice from patients living out of our practice area. To save disappointment please use our postcode checker which is located in the New Patient section of our website, this will clearly tell you whether you reside within our area.  We do not take patients who are not in our area.  If you wish to ring the surgery to enquire then please ring after 10:00am.

Appointments can be booked up to three months in advance.  Please be aware if you book on the day then we cannot guarantee that you can see the GP/Nurse of your choice.   

Appointments can be booked by telephone (calls may be recorded), on-line or face to face.  If you cannot attend your appointment then please let us know.  Appointment text reminders are being used for those patients who provide a mobile number.  If you do not wish to receive these reminders then please inform us. 

Remove labelling prior to disposal of empty medicine bottles/boxes

Identity theft can have serious and lasting consequences for victims, so it is important for individuals to take proper steps to protect themselves wherever possible. By managing your personal information carefully and understanding its importance, you can reduce the likelihood of it impacting you.

  • Remove all personal and surgery labelling from medicines packets and bottles prior to disposal
  • Shred or destroy your personal information
  • Help the environment by recycling your bottles and cardboard packets

Evening Surgeries - do you struggle to get to the surgery?

Sister Claire May will now be holding an evening clinic on a Monday every six weeks.  Please ask for an appointment in this clinic if you struggle to get to the surgery during the day time.

The Doctors also offer weekly evening surgeries on a rota system.  You can have a face to face appointment or a telephone consultation. 

Patient Access - online services

IMPORTANT INFORMATION: 

Due to the Coronavirus outbreak we have had to suspend the booking of appointments online.  We are sorry for the inconvenience this may cause but hope you understand that we must follow NHS guidance.  Our practice is starting to offer GP Video Consultations - see details below.

To register with our on-line service Patient Access you will need to be 16 years and over.

InternetGetting to the surgery can often be difficult or time consuming, so being able to book an appointment with your Doctor or order your medication on-line alleviates these issues. 

'Patient Access' links in directly with the practice IT system and your medical record.  Registering with 'Patient Access' is easy - all you need is your own unique e-mail address. 

Pick up a consent form from reception or print one off by following the link below.  You will need to provide a form of ID to register for this service. See instructions below on how to provide ID during the COVID-19 Pandemic.

Video Consultations and How to Register

Our practice is now starting to offer video GP consultations. This method of consultation is being offered to patients via Patient Access or the Patient Access App by prior agreement with your GP.

If you are not already registered with patient access then read the instructions below.

How to Register and use Video Consultations

Getting started is easy. You first need to register and download EMIS patient access (EMIS is the clinical system used at the surgery). Patients can register by clicking on the following link:  https://www.patientaccess.com/gp-features

Please read this ‘Create your Patient Access Account’ document before registering.

How to Create your Patient Access Account

EMIS patient access can be used on your smartphone, tablet or computer. You can also download the EMIS patient access for free via the App store or via Google Play. To use EMIS patient access from your home computer, click here https://www.patientaccess.com/

The basic account will allow you to have one video appointment before providing ID to your practice to complete the registration and for example, get access to your medical record and book further appointments online.  When you register you will be invited to attend the practice to provide ID.  However, during the COVID-19 Pandemic, we advise that you do NOT attend the surgery and will accept ID in the following way:

  • A photograph of your photo ID (e.g. passport or driving licence) and
  • A self-portrait photograph (head and shoulders)

Email the two photographs to our practice account at quaylane.surgery@nhs.net along with your name and address.

On receipt of your two forms of ID your online account will be activated by the practice team (please allow up to 7 – 10 days).

Taking part in a video consultation using Patient Access

Please make sure you are in a quiet and private area so the clinician can hear you, but you cannot be overheard by other people.

Please make sure the device you are using to connect to the consultation is not on mute or your clinician will not be able to hear you.

  1. Sign in to Patient Access in the usual way
  2. In the Appointments section of the dashboard find the video consultation appointment
  3. Beside the appointment details, click Join -The ‘Join’button to join
  4. If the clinician has already joined you will be connected directly, otherwise you will be on hold until they join you.

(It is prohibited to upload, download, use or re-use any personal information regarding any person other than yourself without their explicit prior consent)

Useful Tips and Advice

  • Join your appointment at least 15 minutes early to allow for preparation time
  • Speak clearly so your voice can be picked up by the microphone
  • Look at the camera so you can achieve good eye contact with the clinician
  • You and a clinician from our practice will be on a computer screen, tablet or smartphone at each end of the video consultation.
  • Poor quality internet connections can often interfere with the quality of the video conference. Therefore, please use the fastest connection you have available (mobile or broadband) and the device with highest resolution/quality webcam/rear facing camera
  • At the start of the consultation the GP will introduce themselves and the reason for the consultation will be explained. You will be asked some identifying questions such as your name, address, and date of birth to make sure the right patient, right doctors and right health records are present. The clinician will speak with you and ask you questions in the same way as they would at a face-to-face consultation

Patient Access Consent Form (not currently in use)

Online Prescriptions

If you have registered with Patient Access and you wish to order medication then please click on this link:  https://www.patientaccess.com/

Online Appointments

IF you wish to book an appointment then click on the icons at the bottom of the home page.

Registering with Patient Access also give you the ability to access other areas of your health record.  If you would like access to your detailed coded medical record then please enquire at reception.  You'll need to be aged 16 years and over and will be asked to complete an agreement.  The Doctor will check your suitability for access to this part of your record. 

N.B.  Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care.  Some of the information within your medical record may be highly technical, written by specialist and not easily understood.

The practice has the right to remove online access to services. This is rarely necessary but may be the best option if you do not use them responsibly or if there is evidence that access may be harmful to you.  This may occur if someone else is forcing you to give them access to your record or if the record may contain something that may be upsetting or harmful to you.  The practice will explain the reason for withdrawing access to you and will re-instate access as quickly as possible.



 
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