Our dispensary is closed between 1pm - 3pm from Monday to Friday.

NHS Prescription Charges

The NHS prescription charge, in England, will increase to £9.35 per prescription item from 1st April 2021. The price of a three-month prepayment certificate (PPC) will become £30.25 (an increase of 60 pence) and a 12-month PPC will be £108.10 (an increase of £2.20)

Patients who fail to cancel their appointment or do not turn up for their appointment has a detrimental affect on waiting times.  Please remember to let the staff know if you no longer need your appointment so that they can offer than time to another patient.

We are receiving a lot of enquiries to join our Practice from patients living out of our practice area. To save disappointment please use our postcode checker which is located in the New Patient section of our website, this will clearly tell you whether you reside within our area.  We do not take patients who are not in our area.  If you wish to ring the surgery to enquire then please ring after 10:00am.

Appointments can be booked by telephone (calls may be recorded), on-line or face to face.  If you cannot attend your appointment then please let us know.  Appointment text reminders are being used for those patients who provide a mobile number.  If you do not wish to receive these reminders then please inform us. 

Remove labelling prior to disposal of empty medicine bottles/boxes

Identity theft can have serious and lasting consequences for victims, so it is important for individuals to take proper steps to protect themselves wherever possible. By managing your personal information carefully and understanding its importance, you can reduce the likelihood of it impacting you.

  • Remove all personal and surgery labelling from medicines packets and bottles prior to disposal
  • Shred or destroy your personal information
  • Help the environment by recycling your bottles and cardboard packets

New Patient Registration

To register at Quay Lane Surgery you need to be living within our practice catchment area.  We do not accept out of area patients.

Please click on this link below and enter your postcode to see if you are able to register with us:


To register you need to dowload, print, complete and return the relevant forms below.  You need to be registered before your first appointment so please make sure you return them as soon as you move to our area.  You will require your NHS number - if you do not know what it is then please follow the link below or obtain from your previous surgery.


New Registration Forms - Adults

New Registration Forms - Children under 16

Find my NHS number

A new service is now live to help find your NHS number. This service is for anyone living in England who has forgotten or does not know their NHS number. You can also use this service on behalf of someone else where the name, date of birth and registered home postcode is known. You can opt for the number to be sent to you by text, email or letter.

Find my NHS Number

VISITORS (temporary patients)

If you are staying in our area and need to be seen then we request that you contact your own GP.  All practices are now offering telephone and video consultations and will be able to consult you via one of these methods.  If you need a prescription then they will be able to arrange for one to be sent electronically to a local pharmacy of your choice.

If you have an urgent problem then we ask that you contact 111.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website