Our dispensary is closed between 1pm - 3pm from Monday to Friday.

NHS Prescription Charges

The NHS prescription charge, in England, will increase to £9.35 per prescription item from 1st April 2021. The price of a three-month prepayment certificate (PPC) will become £30.25 (an increase of 60 pence) and a 12-month PPC will be £108.10 (an increase of £2.20)

Patients who fail to cancel their appointment or do not turn up for their appointment has a detrimental affect on waiting times.  Please remember to let the staff know if you no longer need your appointment so that they can offer than time to another patient.

We are receiving a lot of enquiries to join our Practice from patients living out of our practice area. To save disappointment please use our postcode checker which is located in the New Patient section of our website, this will clearly tell you whether you reside within our area.  We do not take patients who are not in our area.  If you wish to ring the surgery to enquire then please ring after 10:00am.

Appointments can be booked by telephone (calls may be recorded), on-line or face to face.  If you cannot attend your appointment then please let us know.  Appointment text reminders are being used for those patients who provide a mobile number.  If you do not wish to receive these reminders then please inform us. 

Remove labelling prior to disposal of empty medicine bottles/boxes

Identity theft can have serious and lasting consequences for victims, so it is important for individuals to take proper steps to protect themselves wherever possible. By managing your personal information carefully and understanding its importance, you can reduce the likelihood of it impacting you.

  • Remove all personal and surgery labelling from medicines packets and bottles prior to disposal
  • Shred or destroy your personal information
  • Help the environment by recycling your bottles and cardboard packets

Choice of GP Practice - NHS England Guidance on the new out of area patient registration arrangements:

‘From 5th January 2015 all GP practices have discretion to register new patients who live outside the practice area without any obligation to provide home visits when the patient is unable to attend their registered practice.   NHS England, through its area teams, will ensure that patients who choose to register out of area without home visits can continue to access primary medical services if they have an urgent care need during core hours and if they cannot reasonably be expected to attend their registered practice.’

- ‘The ability for GP practices to refuse registration on the grounds the patient lives outside the practice area remains unchanged and thus ensure the new arrangements for out of area registration apply on a voluntary basis’

Quay Lane Surgery is unable to register patients who live outside of the practice area - we are a small practice covering a large geographical area and sometimes there is only a single doctor working. For this reason it is not practical or safe to offer services to patients outside of the practice area. The boundary forms part of our GMS contract and has been agreed by NHS England.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website