Noticeboard

PRESCRIPTION CHARGE INCREASE:

The cost of prescriptions is increasing to £9.90 from 1st May 2024.
The cost of prescription pre-payment certificates (PPCs) will also be increased.  See Prescriptions tab for further information about costs.
Please note that all Prescriptions are taking 5-7 working days due to high demand and delays with deliveries from drug companies.   Please do not include weekends or bank holidays.
 

Our dispensary is closed between 1pm - 3pm from Monday to Friday.

Remove labelling prior to disposal of empty medicine bottles/boxes

Identity theft can have serious and lasting consequences for victims, so it is important for individuals to take proper steps to protect themselves wherever possible. By managing your personal information carefully and understanding its importance, you can reduce the likelihood of it impacting you.

  • Remove all personal and surgery labelling from medicines packets and bottles prior to disposal
  • Shred or destroy your personal information
  • Help the environment by recycling your bottles and cardboard packets

Registering at the Practice

We are receiving a lot of enquiries to join our Practice from patients living out of our practice area. To save disappointment please use our postcode checker which is located in the New Patient section of our website, this will clearly tell you whether you reside within our area.  We do not take patients who are not in our area.  If you wish to ring the surgery to enquire then please ring after 10:00am.

Appointments can be booked by telephone (calls may be recorded), on-line or face to face.  If you cannot attend your appointment then please let us know.  Appointment text reminders are being used for those patients who provide a mobile number.  If you do not wish to receive these reminders then please inform us. 

Latest News

Practice News - Dr Simon Fullalove is retiring

Dr Simon Fullalove will be retiring in April 2024. Simon trained at Manchester University and qualified in 1987. He joined Quay Lane Surgery in 1995 replacing Dr Parrott.

Simon has looked after and cared for many patients in our locality, sharing the joy of bringing new life into the world with new parents and holding the hands of families as they said goodbye to their loved ones.  He will be finishing his working life as a GP on 11th April 2024. Whilst we will be very sorry to see him go, I feel sure you would like to join us in wishing him well for the future in his retirement. 

The Quay Lane Surgery Patient Participation Group (PPG) are organizing a collection and special book of messages.  See details below if you would like to make a donation towards a gift or send him a special message.  Details will also be available on the surgery website – www.quaylanesurgery.co.uk under the PPG tab.

Debbie Todd, Practice Manager

Patient Participation Group (PPG)

We are delighted to be organising the collection and a special book of messages for him on behalf of his patients.  Many will have memories and stories - please send them to the PPG if you would like them included in his book.  This will be presented to him on his last day along with a gift.   If you would like to donate to the collection we have the following options:

Bank transfer:         Please contact the PPG for details

By cheque:        To Quay Lane PPG - Please write on the back of the cheque Dr Simon

By cash:               Envelopes marked PPG Dr Simon’s collection and handed in at                                                  either of the surgeries. 

Messages and stories can be emailed to the PPG on quaylaneppg@gmail.com or alternatively posted to the PPG c/o Quay Lane Surgery, Old Quay Lane, St Germans, Saltash PL12 5LH

If you are housebound and would like to contribute - please get in touch - we can help.

Claire Croft, Chair  quaylaneppg@gmail.com

Gold Award for Green Impact

We are pleased to announce that following an audit and moderation process, our practice has achieved a GOLD award this year.

Green Impact Award Certificate

Voted 3rd Best Practice in Cornwall:

We are absolutely delighted to appear in the top 2% of best practices in England and ranked as the 3rd best GP practice in Cornwall and the best practice in East Cornwall (according to figures from the 2023 patient survey).  

A massive thank you goes to our amazing team for providing such high standards of medical and administrative care and a big thank you to you our patients for voting for us.

Please Cancel Unwanted Appointments

Patients who failed to turn up for their appointments are blocking them for someone else.  Follow the link on the right of the home page to find out about DNA's and the impact it has on the surgery.

 

Health News from the BBC and the NHS

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