Due to COVID-19 our dispensary is closed between 1pm - 3pm from Monday to Friday.

From 1 April 2020, the NHS prescription charge will increase by 15p from £9.00 to £9.15 for each quantity of a drug or appliance.  PCC charges are also increasing - open the prescription tab for further information on costs.

Patients who fail to cancel their appointment or do not turn up for their appointment has a detrimental affect on waiting times.  Please remember to let the staff know if you no longer need your appointment so that they can offer than time to another patient.

We are receiving a lot of inquiries to join our Practice from patients living out of our practice area. To save disappointment please use our postcode checker which is located in the New Patient section of our website, this will clearly tell you whether you reside within our area.  We do not take patients who are not in our area.  If you wish to ring the surgery to enquire then please ring after 10:00am.

Appointments can be booked up to three months in advance.  Please be aware if you book on the day then we cannot guarantee that you can see the GP/Nurse of your choice.   

Appointments can be booked by telephone (calls may be recorded), on-line or face to face.  If you cannot attend your appointment then please let us know.  Appointment text reminders are being used for those patients who provide a mobile number.  If you do not wish to receive these reminders then please inform us. 

Remove labelling prior to disposal of empty medicine bottles/boxes

Identity theft can have serious and lasting consequences for victims, so it is important for individuals to take proper steps to protect themselves wherever possible. By managing your personal information carefully and understanding its importance, you can reduce the likelihood of it impacting you.

  • Remove all personal and surgery labelling from medicines packets and bottles prior to disposal
  • Shred or destroy your personal information
  • Help the environment by recycling your bottles and cardboard packets

Evening Surgeries - do you struggle to get to the surgery?

Sister Claire May will now be holding an evening clinic on a Monday every six weeks.  Please ask for an appointment in this clinic if you struggle to get to the surgery during the day time.

The Doctors also offer weekly evening surgeries on a rota system.  You can have a face to face appointment or a telephone consultation. 

Latest News

Coronavirus Information:

Follow the COVID-19 link to find out what services are available for you during the pandemic.

New Services at Quay Lane Surgery:

Please follow the link for clinics and services at the top left of the home screen.  We have recently welcomed to the team the following staff and services:

Paul Sumner - First Contact Physiotherapist

Jessica Hirons - Social Prescriber

Nicola Stephens - Clinical Pharmacist

They are all offering appointments at the main surgery.  Follow the link to find out more about what they do.

Voted 4th Best Practice in Cornwall:

We are absolutely delighted to appear in the top 2% of best practices in England and ranked as the 4th best GP practice in Cornwall (according to figures from the 2019 patient survey).  See link below to see how we rate against other practices.

A massive thank you goes to our amazing team for providing such high standards of medical and administrative care and a big thank you to you our patients for voting for us.

Please Cancel Unwanted Appointments

Patients who failed to turn up for their appointments are blocking them for someone else.  Follow the link on the right of the home page to find out about DNA's and the impact it has on the surgery.


Health News from the BBC and the NHS

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