Noticeboard

PRESCRIPTION CHARGE INCREASE:

The cost of prescriptions is increasing to £9.90 from 1st May 2024.

The cost of prescription pre-payment certificates (PPCs) will also be increased. See Prescriptions tab for further information about costs.

Please note that all Prescriptions are taking 5-7 working days due to high demand and delays with deliveries from drug companies. Please do not include weekends or bank holidays.

Our dispensary is closed between 1pm - 3pm from Monday to Friday.

Remove labelling prior to disposal of empty medicine bottles/boxes

Identity theft can have serious and lasting consequences for victims, so it is important for individuals to take proper steps to protect themselves wherever possible. By managing your personal information carefully and understanding its importance, you can reduce the likelihood of it impacting you.

Remove all personal and surgery labelling from medicines packets and bottles prior to disposal
Shred or destroy your personal information
Help the environment by recycling your bottles and cardboard packets

Registering at the Practice

We are receiving a lot of enquiries to join our Practice from patients living out of our practice area. To save disappointment please use our postcode checker which is located in the New Patient section of our website, this will clearly tell you whether you reside within our area. We do not take patients who are not in our area. If you wish to ring the surgery to enquire then please ring after 10:00am.

Appointments can be booked by telephone (calls may be recorded), on-line or face to face. If you cannot attend your appointment then please let us know. Appointment text reminders are being used for those patients who provide a mobile number. If you do not wish to receive these reminders then please inform us.

Opening Hours

When We Are Closed

Late Night Opening

Main Surgery Opening Times – Quay Lane Surgery, St Germans

	Morning	Lunch Closed	Afternoon
Monday	0830 – 1300	1300 – 1400	1400 – 1800
Tuesday	0830 – 1300	1300 – 1400	1400 – 1800
Wednesday	0830 – 1300	1300 – 1400	1400 – 1800
Thursday	0830 – 1300	1300 – 1400	1400 – 1800
Friday	0830 – 1300	1300 – 1400	1400 – 1800

Please note: Our dispensary is closed from 1 - 3pm Monday to Friday

Branch Surgery Opening Times – Downderry Surgery, Downderry

	Morning	Lunch Closed	Afternoon
Monday	0900 – 1230	1230 – 1400	1400 – 1800
Tuesday	0900 – 1230	1230 – 1400	Closed
Wednesday	0900 – 1230	1230 – 1400	1400 – 1800
Thursday	0900 – 1230	1230 – 1400	1400 – 1800*
Friday	0830 – 1230	1230 – 1400	Closed

Downderry Surgery is closed on Tuesday and Friday afternoons. There is no Doctor or Nurse at Downderry on a Tuesday afternoon.

When the Surgery is Closed:

When the surgery is closed you will automatically be transferred to the out of hours service. Between 08:00-08:30, 13:00-14:00 and 18:00-18:30 Monday to Friday a messaging service (Kernow Messaging) manage all calls. They have access to a GP at our surgery in case of urgent need. Outside of these times your medical cover is provided by NHS111. If you need emergency treatment then you must hang up and dial 999.

For non-medical emergencies please dial 111

For medical emergencies please dial 999

When We Are Closed

out_of_hours During weekdays between 18:00 and 08:30, weekends at all times and Bank Holidays, for urgent or emergency medical problems please telephone 01503 230088. You will automatically be transferred to the out of hours service.

Between 08:00-08:30, 13:00-14:00 and 18:00-18:30 you will be transferred to a call answering service called Kernow Message Handling. They have access to a GP at our surgery. Outside of these hours you will be transferred to NHS 111.

If you have a life threatening illness then you will need to ring 999.

When you ring NHS 111 your details will be taken and you will be offered an appointment at a local Primary Care Centre or you will be asked to speak to the medical staff in the Triage Centre who will either give advice or arrange a home visit if it is considered appropriate.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

The surgery opening hours are 08:30 to 18:00 Monday to Friday (except for Bank Holidays). If you need urgent treatment outside of these times then ring the surgery - you will be transferred to:

Kernow Messaging Service or

NHS111

Call 999 in an emergency (chest pains and/or shortness of breath constitute an emergency)

Call 0845 002 0034/01392 822 348 if you have an urgent Dental Problem.

See a GP by video with LIVI in the Evening and Weekends

This practice now offers a video GP service – LIVI – to all our patients. To access the service simply download LIVI from the App store (iphone) or Google Play (Android), and sign up. You can get medical advice, prescriptions and referrals by video, with appointments available on the same day, even at weekends.

Get the LIVI app here: https://bit.ly/2KySedD

They are available evenings and weekends.

GPs are available via LIVI on Christmas Day, Boxing Day and New Years Day

LATE NIGHT OPENING

Clinics will be held weekly, the days for the Doctors are shown as follows on rotation:

Monday - Dr Fullalove and Dr Carty,

Please telephone the surgery to check what day is currently late night surgery as this is subject to change.

6:30pm - 8:30pm and MUST BE booked in advance. These appointments will be for routine consultations. Please note that the surgery is closed between 6:00 - 6:30pm - the doors will open at 6.30pm when the evening clinic starts.

We will not be able to take incoming phone calls after 6pm, and the surgery will not be open for general enquiries or to collect prescriptions.

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Noticeboard

Remove labelling prior to disposal of empty medicine bottles/boxes

For non-medical emergencies please dial 111

For medical emergencies please dial 999

When We Are Closed

LATE NIGHT OPENING

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