Our dispensary is closed between 1pm - 3pm from Monday to Friday.

NHS Prescription Charges

The NHS prescription charge, in England, will increase to £9.35 per prescription item from 1st April 2021. The price of a three-month prepayment certificate (PPC) will become £30.25 (an increase of 60 pence) and a 12-month PPC will be £108.10 (an increase of £2.20)

Patients who fail to cancel their appointment or do not turn up for their appointment has a detrimental affect on waiting times.  Please remember to let the staff know if you no longer need your appointment so that they can offer than time to another patient.

We are receiving a lot of enquiries to join our Practice from patients living out of our practice area. To save disappointment please use our postcode checker which is located in the New Patient section of our website, this will clearly tell you whether you reside within our area.  We do not take patients who are not in our area.  If you wish to ring the surgery to enquire then please ring after 10:00am.

Appointments can be booked by telephone (calls may be recorded), on-line or face to face.  If you cannot attend your appointment then please let us know.  Appointment text reminders are being used for those patients who provide a mobile number.  If you do not wish to receive these reminders then please inform us. 

Remove labelling prior to disposal of empty medicine bottles/boxes

Identity theft can have serious and lasting consequences for victims, so it is important for individuals to take proper steps to protect themselves wherever possible. By managing your personal information carefully and understanding its importance, you can reduce the likelihood of it impacting you.

  • Remove all personal and surgery labelling from medicines packets and bottles prior to disposal
  • Shred or destroy your personal information
  • Help the environment by recycling your bottles and cardboard packets

When We Are Closed

out_of_hoursDuring weekdays between 18:00 and 08:30, weekends at all times and Bank Holidays, for urgent or emergency medical problems please telephone 01503 230088.  You will automatically be transferred to the out of hours service.

Between 08:00-08:30, 13:00-14:00 and 18:00-18:30 you will be transferred to a call answering service called Kernow Message Handling. They have access to a GP at our surgery.  Outside of these hours you will be transferred to NHS 111

If you have a life threatening illness then you will need to ring 999.

When you ring NHS 111 your details will be taken and you will be offered an appointment at a local Primary Care Centre or you will be asked to speak to the medical staff in the Triage Centre who will either give advice or arrange a home visit if it is considered appropriate.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

The surgery opening hours are 08:30 to 18:00 Monday to Friday (except for Bank Holidays).  If you need urgent treatment outside of these times then ring the surgery - you will be transferred to:

Kernow Messaging Service or


Call 999 in an emergency (chest pains and/or shortness of breath constitute an emergency)

Call 0845 002 0034/01392 822 348 if you have an urgent Dental Problem.

See a GP by video with LIVI in the Evening and Weekends

This practice now offers a video GP service – LIVI – to all our patients. To access the service simply download LIVI from the App store (iphone) or Google Play (Android), and sign up. You can get medical advice, prescriptions and referrals by video, with appointments available on the same day, even at weekends.

Get the LIVI app here:

They are available evenings and weekends.

GPs are available via LIVI on Christmas Day, Boxing Day and New Years Day

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website