When We Are Closed
During weekdays between 18:00 and 08:30, weekends at all times and Bank Holidays, for urgent or emergency medical problems please telephone 01503 230088. You will automatically be transferred to the out of hours service.
Between 08:00-08:30, 13:00-14:00 and 18:00-18:30 you will be transferred to a call answering service called Kernow Message Handling. They have access to a GP at our surgery. Outside of these hours you will be transferred to NHS 111.
If you have a life threatening illness then you will need to ring 999.
When you ring NHS 111 your details will be taken and you will be offered an appointment at a local Primary Care Centre or you will be asked to speak to the medical staff in the Triage Centre who will either give advice or arrange a home visit if it is considered appropriate.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.
The surgery opening hours are 08:30 to 18:00 Monday to Friday (except for Bank Holidays). If you need urgent treatment outside of these times then ring the surgery - you will be transferred to:
Kernow Messaging Service or
Call 999 in an emergency (chest pains and/or shortness of breath constitute an emergency)
Call 0845 002 0034/01392 822 348 if you have an urgent Dental Problem.
See a GP by video with LIVI in the Evening and Weekends
This practice now offers a video GP service – LIVI – to all our patients. To access the service simply download LIVI from the App store (iphone) or Google Play (Android), and sign up. You can get medical advice, prescriptions and referrals by video, with appointments available on the same day, even at weekends.
Get the LIVI app here: https://bit.ly/2KySedD
They are available evenings and weekends.
GPs are available via LIVI on Christmas Day, Boxing Day and New Years Day