Our dispensary is closed between 1pm - 3pm from Monday to Friday.

NHS Prescription Charges

The NHS prescription charge, in England, will increase to £9.35 per prescription item from 1st April 2021. The price of a three-month prepayment certificate (PPC) will become £30.25 (an increase of 60 pence) and a 12-month PPC will be £108.10 (an increase of £2.20)

Patients who fail to cancel their appointment or do not turn up for their appointment has a detrimental affect on waiting times.  Please remember to let the staff know if you no longer need your appointment so that they can offer than time to another patient.

We are receiving a lot of enquiries to join our Practice from patients living out of our practice area. To save disappointment please use our postcode checker which is located in the New Patient section of our website, this will clearly tell you whether you reside within our area.  We do not take patients who are not in our area.  If you wish to ring the surgery to enquire then please ring after 10:00am.

Appointments can be booked by telephone (calls may be recorded), on-line or face to face.  If you cannot attend your appointment then please let us know.  Appointment text reminders are being used for those patients who provide a mobile number.  If you do not wish to receive these reminders then please inform us. 

Remove labelling prior to disposal of empty medicine bottles/boxes

Identity theft can have serious and lasting consequences for victims, so it is important for individuals to take proper steps to protect themselves wherever possible. By managing your personal information carefully and understanding its importance, you can reduce the likelihood of it impacting you.

  • Remove all personal and surgery labelling from medicines packets and bottles prior to disposal
  • Shred or destroy your personal information
  • Help the environment by recycling your bottles and cardboard packets

Welcome to the Patient Participation Group (PPG)


Quay Lane Surgery

Who are we and what are we doing?

  • We are a group of patients dedicated to improving communication and co-operation between the practice and its patients to the benefit of both thereby fostering the highest possible standards of primary care.
  • There are two different types of membership – full and virtual. A full member attends meetings and can vote and make decisions, whilst our virtual members can be involved by sending ideas and concerns by email to the Chair and can access minutes of meetings and other information on the practice website. We are not a platform for complaints or personal grievances.
  • We have been supporting Quay Lane Surgery and actively working with other patients to provide assistance throughout the COVID - 19 pandemic. We provide a medicine delivery service for patients identified by the practice as most vulnerable.
  • We are funding medical and ancillary equipment for the main and branch surgery that is not provided by the NHS to enhance patient experience.
  • We are actively involved and represented at the East Cornwall PPG Umbrella meetings and one of these members represents East Cornwall PPGs on the:

Citizens Advisory Panel - (CAP) an independent group consisting of ten lay members, NHS Kernow’s Senior Manager and Engagement Manager and representatives from Healthwatch Cornwall and Volunteer Cornwall. Focus is on improving public, patient and community consultation and engagement in the development of local health, social care and wellness issues.

Patient Council - University Hospital Plymouth Derriford - a group committed to ensuring that the patient and carer voice is heard when development and running of health services within the hospital are considered.

—————————————————————————————————For more information and if you would like to join us - please contact:

Mrs Claire Croft - PPG Chair - by e-mail or

Mrs Debbie Todd - Practice Manager - by writing to Quay Lane Surgery, Old Quay Lane, St Germans, Saltash PL12 5LH

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