Our dispensary is closed between 1pm - 3pm from Monday to Friday.

NHS Prescription Charges

The NHS prescription charge, in England, will increase to £9.35 per prescription item from 1st April 2021. The price of a three-month prepayment certificate (PPC) will become £30.25 (an increase of 60 pence) and a 12-month PPC will be £108.10 (an increase of £2.20)

Patients who fail to cancel their appointment or do not turn up for their appointment has a detrimental affect on waiting times.  Please remember to let the staff know if you no longer need your appointment so that they can offer than time to another patient.

We are receiving a lot of enquiries to join our Practice from patients living out of our practice area. To save disappointment please use our postcode checker which is located in the New Patient section of our website, this will clearly tell you whether you reside within our area.  We do not take patients who are not in our area.  If you wish to ring the surgery to enquire then please ring after 10:00am.

Appointments can be booked by telephone (calls may be recorded), on-line or face to face.  If you cannot attend your appointment then please let us know.  Appointment text reminders are being used for those patients who provide a mobile number.  If you do not wish to receive these reminders then please inform us. 

Remove labelling prior to disposal of empty medicine bottles/boxes

Identity theft can have serious and lasting consequences for victims, so it is important for individuals to take proper steps to protect themselves wherever possible. By managing your personal information carefully and understanding its importance, you can reduce the likelihood of it impacting you.

  • Remove all personal and surgery labelling from medicines packets and bottles prior to disposal
  • Shred or destroy your personal information
  • Help the environment by recycling your bottles and cardboard packets

To order your medication via the surgery website please click the link above: 

Please note that there are two separate on-line sites and require different login and passwords. 

If you are registered with Patient Access then please follow the instructions in the text below:

In order to register for this service you must complete a form which will be given to you by our dispensary or reception team or print it off here and bring it in with a form of identity.  It is only available for patients aged 16 and over

Once you have registered with the Patient Access service, please  click here to order your prescription.

If you are unable to order your repeat prescription due to technical difficulties with Patient Access then please follow the 'contact support' icon on the Patient Access site.

Important Information:

Only REPEAT items will be visible to order on the Patient Access site.  If you wish to order ACUTE items or items not listed then please write them in the additional information box which will be visible after selecting your REPEAT medication.

Do NOT select a Pharmacy - we are a dispensing practice and do not appear in the list.  Please select 'not now' for this option and then indicate your collection point when prompted on the next page.

Please check the status of your order through this portal - do not contact the surgery.


pills_boxWe are a dispensing practice and can therefore normally dispense for all our patients provided that they do not live within a mile of a chemist.  For more information about this see our Dispensary page 


To order your repeat prescription please return the prescription counterfoil marked with the medication you require to the main surgery or branch surgery.

Please give us at least 5-7 WORKING days to complete the order (please note that working days are only Monday to Friday and do not include weekends or bank holidays).

Medication can be collected at St Germans or Downderry surgeries so please specify when you make your request where you wish to collect them.  ALL PRESCRIPTIONS ARE TAKING 5 - 7 WORKING DAYS, THIS DOES NOT INCLUDE WEEKENDS OR BANK HOLIDAYS.

You can always collect drugs at St Germans. Please allow for Bank Holidays.  If you order after 5pm on the internet, please start your 5 working days from 9am the following morning, please do not include the weekends. 

WASTAGE OF MEDICATION Please think carefully when ordering repeat prescriptions and only order the medications that you require. Medications that are returned can only be disposed of and not reused.  This results in an enormous cost to the NHS - and you the Tax Payer!!

If you wish to order your repeat prescriptions online, please follow the links above.

Collection of Controlled Medication

We kindly request that you collect your medication between 9.30am and 5.00pm Monday to Friday (except for Bank Holidays).  We are closed between 1 - 3pm.

To comply with regulations all controlled medications must be checked by another member of dispensary staff prior to being given to the patient.  We ask you to attend between these times as there are always two members of staff working.  If you attend outside of these time we cannot guarantee that you will be able to receive your medication.

If some is collecting your medication on your behalf and they are not known to the dispensary team then they may be asked for proof of identity and your consent to collect.

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