Our dispensary is closed between 1pm - 3pm from Monday to Friday.

NHS Prescription Charges

The NHS prescription charge, in England, will increase to £9.35 per prescription item from 1st April 2021. The price of a three-month prepayment certificate (PPC) will become £30.25 (an increase of 60 pence) and a 12-month PPC will be £108.10 (an increase of £2.20)

Patients who fail to cancel their appointment or do not turn up for their appointment has a detrimental affect on waiting times.  Please remember to let the staff know if you no longer need your appointment so that they can offer than time to another patient.

We are receiving a lot of enquiries to join our Practice from patients living out of our practice area. To save disappointment please use our postcode checker which is located in the New Patient section of our website, this will clearly tell you whether you reside within our area.  We do not take patients who are not in our area.  If you wish to ring the surgery to enquire then please ring after 10:00am.

Appointments can be booked by telephone (calls may be recorded), on-line or face to face.  If you cannot attend your appointment then please let us know.  Appointment text reminders are being used for those patients who provide a mobile number.  If you do not wish to receive these reminders then please inform us. 

Remove labelling prior to disposal of empty medicine bottles/boxes

Identity theft can have serious and lasting consequences for victims, so it is important for individuals to take proper steps to protect themselves wherever possible. By managing your personal information carefully and understanding its importance, you can reduce the likelihood of it impacting you.

  • Remove all personal and surgery labelling from medicines packets and bottles prior to disposal
  • Shred or destroy your personal information
  • Help the environment by recycling your bottles and cardboard packets

Practice Management

Mrs Debbie Todd (f)

Practice Manager (DipPCHM)

Debbie is responsible for the overall management and smooth running of the practice and is trained in Primary Care and Health management. 

She moved to Quay Lane Surgery in November 2012 from Saltash and has 32 years’ experience working in a primary care setting.  She is responsible, with the doctors for the future development of the practice, including designing and implementing of all practice policies and procedures to ensure compliance with all legislation and high quality practice standards are maintained.

She will be pleased to discuss any non-medical problems with you and welcomes any suggestions you may have for improving the service provided. She is responsible for the practice complaints procedure.



Miss Judy Floyd (f)

Reception/Administration Manager

Mrs Sandra Spedding (f)
Mrs Sue Spooner-Lillingston (f)

Reception Team Leader

Miss Rachel Eames (f)
Miss Jane Walsh (f)
Mrs Clare Andrews (f)
Mrs Benki Chotai (f)
Miss Angela Dixon (f)
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