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From 1 April 2019, the NHS prescription charge will increase by 20p from £8.80 to £9.00 for each quantity of a drug or appliance.  PCC charges remain the same.

Patients who fail to cancel their appointment or do not turn up for their appointment has a detrimental affect on waiting times.  Please remember to let the staff know if you no longer need your appointment so that they can offer than time to another patient.

We are receiving a lot of inquiries to join our Practice from patients living out of our practice area. To save disappointment please use our postcode checker which is located in the New Patient section of our website, this will clearly tell you whether you reside within our area.  We do not take patients who are not in our area.  If you wish to ring the surgery to enquire then please ring after 10:00am.

Appointments can be booked up to three months in advance.  Please be aware if you book on the day then we cannot guarantee that you can see the GP/Nurse of your choice.   

Appointments can be booked by telephone (calls may be recorded), on-line or face to face.  If you cannot attend your appointment then please let us know.  Appointment text reminders are being used for those patients who provide a mobile number.  If you do not wish to receive these reminders then please inform us. 

Remove labelling prior to disposal of empty medicine bottles/boxes

Identity theft can have serious and lasting consequences for victims, so it is important for individuals to take proper steps to protect themselves wherever possible. By managing your personal information carefully and understanding its importance, you can reduce the likelihood of it impacting you.

  • Remove all personal and surgery labelling from medicines packets and bottles prior to disposal
  • Shred or destroy your personal information
  • Help the environment by recycling your bottles and cardboard packets

Welcome to the Quay Lane Surgery Website

surgery Quay Lane doctors' surgery in St Germans provides the highest quality healthcare to patients in the Cornwall area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

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We are currently recruiting for a Diabetes & Respiratory Nurse - see Job Vacancy section on the right for details.





In order to improve the experience and level of care that we offer our patients, Quay Lane Surgery will be changing its clinical computer system on 6th August 2019

What will this mean for you?

Routine appointments:  There will be limited routine appointments between 26th July and 16th August but you will be available to book routine appointments at the practice from 12th August onwards. Downderry Surgery will be closed on Tuesday 6th August.

Urgent appointments/advice: Please be reassured that access to advice and appointments for an urgent medical need will continue to be available on a daily basis throughout the changeover period. 

Online Services: Access to The Waiting Room 2 services for existing users will cease on 22nd July 2019.  If you are currently using this service, you will be emailed before the end of August and given details on how to re-register on the new site.  If you are not currently registered for online services and would like to sign up to be able to order your repeat prescriptions, make appointments or view your medical records online, please contact the practice from 19th August onwards.  Prescriptions during this time can be ordered face to face, via post, via e-consult or via e-mail at Please note that we do not take requests over the telephone. 

Prescriptions: Please ensure any requests for routine medication that are due to be ordered between 26th July and 12th August are received at the practice by 19th July.  It is important that you order before 19th July as during the changeover period there will be a limited dispensing service and we may not be able to fulfil your request.

We will be happy to answer any queries that you may have.

Thank you for your on-going patience and co-operation during this period.


Quay Lane Surgery Active Signposting

Active Signposting

In January 2019 we introduced active signposting to Quay Lane Surgery.

This new process sees the Receptionist asking more questions of patients at the point of booking appointments to enable them to make the most appropriate appointment with the right member of clinical staff depending on the patient’s condition.

It is important for patients to understand that they are not being nosy and the information being asked for is very much in their best interests and to ensure they receive the most appropriate and efficient service possible.

To read more about our signposting service then please click here




Improving Access to General Practice

We are participating in a national incentive to offer evening and weekend appointments to make it easier for you to see a doctor, nurse or other healthcare professional at a time more convenient to you between 6.30pm – 8pm Monday to Friday and at the various hours at the weekend. See opening hours by following the appointments tab at the top left of the page for further information about this scheme.


Quay Lane Surgery

Privacy Notice

What is a Privacy Notice?

A Privacy Notice (or ‘Fair Processing Notice’) is an explanation of what information the Practice collects on patients and how it is used. Being transparent and providing clear information to patients about how a Practice uses their personal data is an essential requirement of GDPR ( Data Protection Act 1998 ). 

This can be accessed by following the Policies link at the top left of the page.


VISITORS (temporary patients)

If you are staying in our area, need to be seen and cannot wait to see your own GP then please contact the surgery.  All appointments have to be pre-booked - we do not offer a walk-in facility.  We are only able to see visitors who are staying within our catchment area.  See postcode checker in the new patients link which is located at the top left hand side of the main page if you are unsure and need to check.

Quay Lane & Downderry Surgery Patient Group

Newsletter - please follow the link below (to see previous issues follow the Latest News Link on the right):

Spring Newsletter

CQC Report

(Site updated 03/07/2019)
Order your repeat medicationsCancel your appointmentAccess Appointment System
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