Welcome to the Quay Lane Surgery Website
Quay Lane doctors' surgery in St Germans provides the highest quality healthcare to patients in the Cornwall area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.
As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.
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Quay Lane Surgery is part of the East Cornwall Primary Care Network which covers the Rame Peninsula, Looe, Liskeard and Saltash. The practices that make up our PCN are: Quay Lane Surgery, Port View Surgery, Saltash Health Centre, Old Bridge Surgery, The Rame Group, Oak Tree Surgery and Rosedean Surgery.
Download our practice booklet by following this link:
Practice Booklet
We are not currently recruiting ...
CONSULT WITH THE PRACTICE ONLINE
Patient Triage is a great way for you to contact our practice for non-urgent medical or admin requests. It is very simple to fill out so please do give it a go if you need to contact us.
Although the character count is limited on the form, please try to give as much specific and concise information as possible. We really think it is easier for most people than waiting on hold to speak to a receptionist but would love to hear your feedback.
If you do not have access to the internet or find it difficult to use a computer or smartphone you can call reception instead.
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NHS SYMPTOM CHECKER
If you’re not sure what condition you have, or how severe it is, you can use the NHS 111 symptom checker. The checker will:
- Answer questions about your main symptom.
- Help you find out when and where to get help.
- Arrange for you to be contacted by a nurse, if needed.
To use the checker, click here: https://111.nhs.uk/
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Homeshare Scheme
We are Supportmatch Homeshare a not-for-profit organisation, we have partnered with Cornwall Council and the Cornwall Voluntary Sector Forum (VSF) to deliver a Homeshare Scheme in Cornwall. Supported by Kate Shields, CEO Integrated Care System and Rachel Wigglesworth, Director of Public Health.
The Scheme provides live-in support to adults by matching people who need live-in support (the ‘Householder’) with those that can give it (the ‘Homesharer’). More specifically, the Scheme involves matching someone with a spare room that would like practical support around the home and companionship with someone that needs affordable accommodation and can provide practical support and companionship for an agreed number of hours per week.
The benefits are significant and can improve quality of life, for both the Householder and the Homesharer, through reducing loneliness and provide practical support such as cooking and helping prepare meals, basic meals, general housekeeping and provide an overnight presence for both parties (note: this arrangement does not include personal care).
Typically support and companionship is between 10-15 hours per week and the accommodation provided is very affordable, safe and secure. Both parties are vetted and safeguarding is a crucial element of this Scheme.
If you, your colleagues, residents or family/friends, as a Householder, has a spare room and want to learn more about Homeshare and the many benefits of having a Homesharer provide you with live-in companionship and support, we can help! Click on the link for further information:
Homeshare Leaflet
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Hospital Waiting Lists
Anyone waiting for a hospital appointment, operation or treatment, can now access the NHS My Planned Care Patient Digital Platform [https://www.myplannedcare.nhs.uk/] which gives them direct access to the latest average wait time information for their trust, as well as helpful advice and support whilst they wait.Updated weekly, the site is easy-to-use and is ‘open-access’ so their carer, friends, relatives,and can NHS team can also access this information. We encourage people to look at this site where they may find the information they need before contacting their GP or hospital for an update about any elective procedures they are waiting for.As well as wait time information, the platform also includes helpful details about how to manage pain, mental health, keeping healthy and accessing financial help and other local support whilst they wait. It can also help people to prepare for their appointment/operation, including how to make a plan for their care and treatment alongside their healthcare professional.__________________________________________________
ARE YOU ON HOLIDAY IN CORNWALL?If you are visiting
#Cornwall and you or a family member need advice from a doctor, contact your own GP practice by phone or via their website.
If you need urgent advice out of hours, please contact NHS 111. Visit
111.nhs.uk or call 111.
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NHS App
The NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet. The NHS App is available now on iOS and Android. To use it you must be aged 13 and over and registered with a GP surgery in England.
Use the NHS App to:
- share your COVID-19 status
- get advice about coronavirus
- order repeat prescriptions
- get health advice
You don’t need to be registered for online access at your surgery to order medication or view your COVID-19 vaccination status.
If you are registered with Patient Access at Quay Lane Surgery then you can also access the following functions via the App:
- book appointments
- view your health record
- register your organ donation decision
- find out how the NHS uses your data
For help registering with the App - click on the link below:
Getting Started with the NHS App
Keeping your data secure
After you download the app, you will need to set up an NHS login and prove who you are. The app then securely connects to information from your GP surgery.
If your device supports fingerprint detection or facial recognition, you can use it to log in to the NHS App each time, instead of using a password and security code.
Follow the link below for guidance on how to download the App:
https://digital.nhs.uk/services/nhs-login/nhs-login-for-health-and-care/getting-patients-started-with-nhs-login
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See a GP by video with LIVI
This practice now offers a video GP service – LIVI – to all our patients. You can get medical advice, prescriptions and referrals by video, with appointments available on the same day, even at weekends. They link in directly with your medical records at the surgery.
Appointments can be booked either via the surgery reception team or directly via the App. Confirmation of your appointment and a link to sign up to the service will be sent to you when you book your appointment.
Get the LIVI app here: https://bit.ly/2KySedD
They are available to book appointments at the evenings and weekends and on Christmas Day, Boxing Day and New Years Day.
We are delighted to be able to let you know that the patients of Quay Lane Surgery are currently able to use LIVI from 6.30pm until 8pm Monday to Friday and from 8am - 8pm every Saturday.
It's free to use and has both bookable and drop-in GP Video appointments available.
Please note that the LIVI GPs are not GPs from Quay Lane Surgery.
PRESCRIPTIONS
Please note that all Prescriptions are taking 5-7 working days due to high demand and problems with deliveries from drug companies. Please do not include weekends or bank holidays.
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(Site updated 25/09/2024)