Services

Registering with the surgery

Find out how to join the surgery.

Clinics

View what clinics we offer.

Getting test results

Find out how to view or ask questions about your test results.

Social prescribing

Lisa May is our Social Prescriber, she holds a clinic at the Surgery every Monday and Friday. She is able to deal with a variety of social issues.

Getting a fit (sick) note

Request a sick note if you've been sick for more than 7 days.

First contact physio

Paul Sumner is an Orthopaedic Extended Scope Practitioner and can deal with patients presenting with musculoskeletal problems.

Vaccinations

This guide can help you understand the vaccines offered in the UK and when to have them. It also explains how they work and why they're safe and important. 

Self-referral

Refer yourself to a health service such as talking therapies without having to see a GP first.

Accessing your health record

Find out about the types of records and how to access them.

Accessing someone else’s information (Proxy access)

As a parent, family member or carer, you may be able to access services for someone else. We call this having proxy access. We can set this up for you if you are both registered with us.

Managing your health online (online services)

There are many things you can do online at our surgery.

Submit readings

Submit a reading to your GP if you have been requested to do so.

Healthy living

NHS advice about healthy living, including eating a balanced diet, healthy weight, exercise, quitting smoking and drinking less alcohol.

Changing your contact details

Update your name, address, phone numbers or email address.

Services near me

Find a NHS service near you.

Friends and Family Test Results

The Quay Lane Surgery Friends and Family Test Results

You and Your General Practice

You and your general practice is an NHS guide that tells you what to expect from your general practice and how you can help them, so you get the best from their services. 

If you would like to give feedback or raise a concern about any aspect of You and your general practice, you can speak to a member of the practice team. If you would like to provide feedback to us instead, please email us at ciosicb.yygp@nhs.net.

Alternatively you can write to us or call us using the details on our Contact us page.

If you wish to make a complaint about your general practice, you can speak to a member of the practice team. Each practice is required to have their own complaints procedure. They are best placed to answer your concerns, therefore we recommend you contact them direct about the service you received.

However, if you prefer, you can contact us using the details provided on our Complaints and compliments page.

 

https://www.england.nhs.uk/long-read/you-and-your-general-practice-english/

Page last reviewed: 16 September 2025
Page created: 23 October 2024