Due to COVID-19 our dispensary is closed between 1pm - 3pm from Monday to Friday.

From 1 April 2020, the NHS prescription charge will increase by 15p from £9.00 to £9.15 for each quantity of a drug or appliance.  PCC charges are also increasing - open the prescription tab for further information on costs.

Patients who fail to cancel their appointment or do not turn up for their appointment has a detrimental affect on waiting times.  Please remember to let the staff know if you no longer need your appointment so that they can offer than time to another patient.

We are receiving a lot of inquiries to join our Practice from patients living out of our practice area. To save disappointment please use our postcode checker which is located in the New Patient section of our website, this will clearly tell you whether you reside within our area.  We do not take patients who are not in our area.  If you wish to ring the surgery to enquire then please ring after 10:00am.

Appointments can be booked up to three months in advance.  Please be aware if you book on the day then we cannot guarantee that you can see the GP/Nurse of your choice.   

Appointments can be booked by telephone (calls may be recorded), on-line or face to face.  If you cannot attend your appointment then please let us know.  Appointment text reminders are being used for those patients who provide a mobile number.  If you do not wish to receive these reminders then please inform us. 

Remove labelling prior to disposal of empty medicine bottles/boxes

Identity theft can have serious and lasting consequences for victims, so it is important for individuals to take proper steps to protect themselves wherever possible. By managing your personal information carefully and understanding its importance, you can reduce the likelihood of it impacting you.

  • Remove all personal and surgery labelling from medicines packets and bottles prior to disposal
  • Shred or destroy your personal information
  • Help the environment by recycling your bottles and cardboard packets

Evening Surgeries - do you struggle to get to the surgery?

Sister Claire May will now be holding an evening clinic on a Monday every six weeks.  Please ask for an appointment in this clinic if you struggle to get to the surgery during the day time.

The Doctors also offer weekly evening surgeries on a rota system.  You can have a face to face appointment or a telephone consultation. 

Welcome to the Quay Lane Surgery Website

surgery Quay Lane doctors' surgery in St Germans provides the highest quality healthcare to patients in the Cornwall area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

We are not currently recruiting

Consult online


We are delighted to announce that we are now inviting patients from Priority Group 6 for vaccination. These are patients who are aged 16 - 65 with an underlying health condition (a clinical conditions list is available on the practice website). Clinics are being held at Millennium House, Pensilva over the next two weeks.
We are getting a lot of enquiries from this group of patients asking if family members of a similar age can have the vaccine at the same time. We have to follow the government guidance and are unable to offer family members a vaccination if they are not in one of the eligible priority groups.
We will contact all of our patients when it is their turn to book an appointment. Thank you for your patience


COVID Vaccination Update:

We have now starting inviting patients in Priority Group 5 (65-69 years old)

All patients in this priority group will be contacted by the surgery in the coming weeks via text or phone.  Appointments will become available each week upon confirmation of our delivery dates.  There are a lot of patients in this group so we kindly ask that you do not contact the surgery unless invited to do so.   

We will keep you updated with information as we receive guidance from NHS England on the release of the next cohort – Priority Group 6 (those aged 16 to 65 years with an underlying health condition – follow the COVID-19 link to the right)


If you are aged 70 and over or are clinically extremely vulnerable (shielding) and have not yet received your vaccination or booked an appointment then we kindly ask that you contact the surgery.  We are struggling to make contact with some of our patients in these priority groups, thank you.


If you are struggling to get to Pensilva or the China Fleet Club for your vaccination then please consider using the Hopper Bus:  Details below:

Hopper Bus



We would like to update you on some urgent but hopefully short-term changes at Quay Lane Surgery. These changes will affect all of the other 8 GP practices in East Cornwall too.

As you may be aware, COVID-19 infection rates for Cornwall are high.  As well as supporting our patients, our colleagues are also being affected.  All this is happening, while we are delivering the largest vaccination programme the NHS has ever delivered.

Our doctors, clinicians and administrative staff are at the forefront of the vaccination programme and will be working shifts at the vaccination hub.  We want to deliver vaccines to you and your families, as quickly and safely as possible.  To help us do this national guidance has advised us to reduce all non-urgent work.

Our GP practice will remain open.  You should continue to contact us if you have an urgent concern or have symptoms you are worried about.  Please use the e-consultation portal on our practice website or contact us by phone.  If you do need to speak to us on the phone, please expect us to ask you some extra questions to allow us to triage your call.

We will continue to offer urgent and emergency appointments and ask that you please be patient with us during this time.

If you have a routine problem that can wait, it will really help us if you wait until our normal services resume.  We expect services to be back to normal in 4 to 6 weeks. This will allow us to ensure we can redeploy staff to run the vaccination clinics. 

You can also use your local pharmacy for advice.  You can also contact or call 111 for support.  NHS 111 is available 24/7 and as well as providing advice can also direct you to a local service and will let them know you are on the way.

Our vaccination programme has started and we are currently inviting patients to attend the vaccination centre at Pensilva Millennium Centre or the China Fleet Country Club.  We anticipate that there will be weekly clinics, however, will be dependent on regular vaccine deliveries.  We hope more sites will open up in the very near future, however, the first site to go live will be Millennium House and patients will be invited to attend at this site via their GP practice. We kindly ask that you do not ring the surgery to enquire about booking an appointment but wait until you are contacted by a member of our team. Alternatively you can book an appointment at a mass vaccination clinic on receipt of an invitation from NHS England.

Please be reassured we are all working as hard as we can to look after you and ensure a vaccination programme happens quickly and safely to protect us all.

Thank you for your help and understanding.

Mrs Debbie Todd

Practice Manager

For and on behalf of the Partners of Quay Lane Surgery

Please be aware of a new text message scam, asking patients to book their vaccination appointment and requesting BANK DETAILS as proof of identity.

Self –Help Information On-Line:

If you have any questions about the Covid-19 Vaccine:

Psychological Support and Counselling:

Musculoskeletal problems (joint, back or muscle problems):

General medical information

Like many businesses across the UK, we are closely monitoring the Coronavirus (COVID-19) outbreak and following the advice provided by UK health authorities.

Follow the link on the right under further information named COVID-19 Coronavirus for further information.


Please call us for advice in the usual way; we are open for non COVID enquiries.  Although we may not see you in the practice we are happy to help via telephone or video link (you must have a smartphone).

We ask that you do not attend the surgery unless you are collecting medication or have been advised to do so by a receptionist or health care professional.  Patients must attend appointments on their own unless it is a child or vulnerable person (one carer can attend with them).

If you would like to book a video consultation with a GP then please let the receptionist know.  You will receive a link via text from the surgery prior to your appointment.

Quay Lane Surgery Active Signposting

Active Signposting

In January 2019 we introduced active signposting to Quay Lane Surgery.

This new process sees the Receptionist asking more questions of patients at the point of booking appointments to enable them to make the most appropriate appointment with the right member of clinical staff depending on the patient’s condition.

It is important for patients to understand that they are not being nosy and the information being asked for is very much in their best interests and to ensure they receive the most appropriate and efficient service possible.

To read more about our signposting service then please click here



See a GP by video with LIVI

This practice now offers a video GP service – LIVI – to all our patients. To access the service simply download LIVI from the App store (iphone) or Google Play (Android), and sign up. You can get medical advice, prescriptions and referrals by video, with appointments available on the same day, even at weekends.  They link in directly with your medical records at the surgery.

Get the LIVI app here:

They are available evenings and weekends and on Christmas Day, Boxing Day and New Years Day.

We are delighted to be able to let you know that the patients of Quay Lane Surgery are currently able to use LIVI from 7am until 10pm at night and also at the weekend from 8am until 4pm. It's free to use and has both bookable and drop-in GP Video appointments available.

Please note that the LIVI GPs are not GPs from Quay Lane Surgery.

Quay Lane Surgery

Privacy Notice

What is a Privacy Notice?

A Privacy Notice (or ‘Fair Processing Notice’) is an explanation of what information the Practice collects on patients and how it is used. Being transparent and providing clear information to patients about how a Practice uses their personal data is an essential requirement of GDPR ( Data Protection Act 1998 ). 

This can be accessed by following the Policies link at the top left of the page.

VISITORS (temporary patients)

If you are staying in our area and need to be seen then we request that you contact your own GP.  All practices are now offering telephone and video consultations and will be able to consult you via one of these methods.  If you need a prescription then they will be able to arrange for one to be sent electronically to a local pharmacy of your choice.

If you have an urgent problem then we ask that you contact 111.

Quay Lane & Downderry Surgery Newsletter

Newsletter - please follow the link below (to see previous issues follow the Latest News Link on the right):

Summer-Autumn Newsletter

CQC Report


Find my NHS number

A new service is now live to help find your NHS number. This service is for anyone living in England who has forgotten or does not know their NHS number. You can also use this service on behalf of someone else where the name, date of birth and registered home postcode is known. You can opt for the number to be sent to you by text, email or letter.

Find my NHS Number



Please note that all Prescriptions are taking 5 working days due to high demand and problems with deliveries from drug companies.   Please do not include weekends.


(Site updated 24/02/2021)
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