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Noticeboard

From 1 April 2020, the NHS prescription charge will increase by 15p from £9.00 to £9.15 for each quantity of a drug or appliance.  PCC charges are also increasing - open the prescription tab for further information on costs.

Patients who fail to cancel their appointment or do not turn up for their appointment has a detrimental affect on waiting times.  Please remember to let the staff know if you no longer need your appointment so that they can offer than time to another patient.

We are receiving a lot of inquiries to join our Practice from patients living out of our practice area. To save disappointment please use our postcode checker which is located in the New Patient section of our website, this will clearly tell you whether you reside within our area.  We do not take patients who are not in our area.  If you wish to ring the surgery to enquire then please ring after 10:00am.

Appointments can be booked up to three months in advance.  Please be aware if you book on the day then we cannot guarantee that you can see the GP/Nurse of your choice.   

Appointments can be booked by telephone (calls may be recorded), on-line or face to face.  If you cannot attend your appointment then please let us know.  Appointment text reminders are being used for those patients who provide a mobile number.  If you do not wish to receive these reminders then please inform us. 

Remove labelling prior to disposal of empty medicine bottles/boxes

Identity theft can have serious and lasting consequences for victims, so it is important for individuals to take proper steps to protect themselves wherever possible. By managing your personal information carefully and understanding its importance, you can reduce the likelihood of it impacting you.

  • Remove all personal and surgery labelling from medicines packets and bottles prior to disposal
  • Shred or destroy your personal information
  • Help the environment by recycling your bottles and cardboard packets

Evening Surgeries - do you struggle to get to the surgery?

Sister Claire May will now be holding an evening clinic on a Monday every six weeks.  Please ask for an appointment in this clinic if you struggle to get to the surgery during the day time.

The Doctors also offer weekly evening surgeries on a rota system.  You can have a face to face appointment or a telephone consultation. 

Welcome to the Quay Lane Surgery Website

surgery Quay Lane doctors' surgery in St Germans provides the highest quality healthcare to patients in the Cornwall area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.


We are not currently recruiting

Consult online


IMPORTANT INFORMATION ABOUT EASTER BANK HOLIDAY WEEKEND:

Quay Lane Surgery will be open on Bank Holiday Friday and Bank Holiday Monday as part of the NHS response to COVID-19.

The surgery will be open from 8.30am – 6.00pm (closing between 1 – 2pm) and the dispensary will be open from 2pm – 5.30pm only.

Please remember not to visit in person unless you have a pre-arranged appointment or are ordering or collecting medication.

We would like to remind you that you DO NOT come to the surgery if you have symptoms of Coronavirus (COVID-19) but seek advice via NHS 111 online.

You can also take advantage of e-consult or consult a GP via LIVI – see practice website for details.

CORONOVIRUS UPDATE:

Like many businesses across the UK, we are closely monitoring the Coronavirus (COVID-19) outbreak and following the advice provided by UK health authorities.

 

Both of our practices are open but we asking that you do NOT come to the surgery if you have symptoms of Coronavirus (COVID-19). We are encouraging all patients to check the latest Government advice at www.111.nhs.uk  before attending the surgery.

 

We have had to suspend most appointments at the surgery and we ask that you ONLY ATTEND if you get a confirmation call, message or letter.  We have also suspended the booking of appointments online via Patient Access.  We are introducing GP Video Appointments at the surgery - Follow the Patient Access link (number 5) in the bar on the right for details.

The dispensary team are working very hard to process your requests as quickly as possible. However due to a huge increase in requests it is causing a delay to collection times.  Please allow one week before collecting.

National Guidance stipulates that GP Practices should NOT support patients trying to stockpile as these actions may put a strain on the supply chain and exacerbate any potential shortages. This is non-negotiable and for this reason you must only order your usual supply of medication and no more. Please do not request additional supplies as we will have to deny your request.  Should this guidance change then we will inform patients.

Please remember that you can access advice from your GP via E-Consult and consult a GP via video via LIVI.  See practice website for details.

This is a very challenging time for us all and we would appreciate your co-operation during this period of uncertainty and kindly ask that you remain courteous to our staff at all times.

Our priority is the health and safety of all our patients and staff.

* IMPORTANT *

There appears to be a post circulating on social media in regard to contacting your GP for an ‘emergency pack’ if you suffer with either COPD or asthma.

The post is inaccurate and dangerous. GP surgeries are not routinely offering these 'emergency packs'. If we do so, the system will collapse and we would not be able to cope with the level of demand it would create. We will run out of essential medication for those who truly need it.

Please could patients request their regular medication as normal.

If people are well, they must not request 'emergency packs'.

If unwell, contact your surgery to receive a telephone ring back from a GP who can make a clinical decision as to whether these treatments are appropriate.

If you think you are showing signs and symptoms of coronavirus, please self-isolate, and contact NHS 111 online.

Please help us keep the NHS going - don’t share misinformation.

Thank you.

IMPORTANT INFORMATION REGARDING THE DISPENSARY:

From Tuesday 23rd March the Dispensary will be closed between 1 - 3pm every day.  This measure has been put in place due to the unprecendented demand on our service as the COVID-19 incidence increases.  Our priority is to ensure we continue to meet this increase in demand and support the health and wellbeing of our customers and staff during this difficult time.  It is vital therefore that we introduce measures and provide the best service for all.  These changes are to enable our Dispensary team to prepare prescriptions.

To prevent cross contamination and to keep our staff and patients safe we are asking that all payments for prescriptions are made by contactless card rather than cash, thank you.

 


Quay Lane Surgery Active Signposting

Active Signposting

In January 2019 we introduced active signposting to Quay Lane Surgery.

This new process sees the Receptionist asking more questions of patients at the point of booking appointments to enable them to make the most appropriate appointment with the right member of clinical staff depending on the patient’s condition.

It is important for patients to understand that they are not being nosy and the information being asked for is very much in their best interests and to ensure they receive the most appropriate and efficient service possible.

To read more about our signposting service then please click here

 


 

See a GP by video with LIVI


This practice now offers a video GP service – LIVI – to all our patients. To access the service simply download LIVI from the App store (iphone) or Google Play (Android), and sign up. You can get medical advice, prescriptions and referrals by video, with appointments available on the same day, even at weekends.


Get the LIVI app here:  https://bit.ly/2KySedD

They are available evenings and weekends.

GPs are available via LIVI on Christmas Day, Boxing Day and New Years Day

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Video GP Consultations

Our practice is now starting to offer video GP consultations. This method of consultation is being offered to patients via the patient access app.  If you are not already registered with patient access then follow the link (number 5) on the right.  This service is only available following agreement with the GP.


Quay Lane Surgery

Privacy Notice

What is a Privacy Notice?

A Privacy Notice (or ‘Fair Processing Notice’) is an explanation of what information the Practice collects on patients and how it is used. Being transparent and providing clear information to patients about how a Practice uses their personal data is an essential requirement of GDPR ( Data Protection Act 1998 ). 

This can be accessed by following the Policies link at the top left of the page.


VISITORS (temporary patients)

If you are staying in our area, need to be seen and cannot wait to see your own GP then please contact the surgery.  All appointments have to be pre-booked - we do not offer a walk-in facility.  We are only able to see visitors who are staying within our catchment area.  See postcode checker in the new patients link which is located at the top left hand side of the main page if you are unsure and need to check.


Quay Lane & Downderry Surgery Patient Group

Newsletter - please follow the link below (to see previous issues follow the Latest News Link on the right):

Autumn Newsletter 2019


CQC Report

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Magazines, Leaflets and Childrens Books

Due to infection control, we are unable to have magazines or leaflets for patients to look at for the foreseeable future.  All Childrens books have also been removed.

(Site updated 09/04/2020)
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