Our dispensary is closed between 1pm - 3pm from Monday to Friday.

NHS Prescription Charges

The NHS prescription charge, in England, will increase to £9.35 per prescription item from 1st April 2021. The price of a three-month prepayment certificate (PPC) will become £30.25 (an increase of 60 pence) and a 12-month PPC will be £108.10 (an increase of £2.20)

Patients who fail to cancel their appointment or do not turn up for their appointment has a detrimental affect on waiting times.  Please remember to let the staff know if you no longer need your appointment so that they can offer than time to another patient.

We are receiving a lot of enquiries to join our Practice from patients living out of our practice area. To save disappointment please use our postcode checker which is located in the New Patient section of our website, this will clearly tell you whether you reside within our area.  We do not take patients who are not in our area.  If you wish to ring the surgery to enquire then please ring after 10:00am.

Appointments can be booked by telephone (calls may be recorded), on-line or face to face.  If you cannot attend your appointment then please let us know.  Appointment text reminders are being used for those patients who provide a mobile number.  If you do not wish to receive these reminders then please inform us. 

Remove labelling prior to disposal of empty medicine bottles/boxes

Identity theft can have serious and lasting consequences for victims, so it is important for individuals to take proper steps to protect themselves wherever possible. By managing your personal information carefully and understanding its importance, you can reduce the likelihood of it impacting you.

  • Remove all personal and surgery labelling from medicines packets and bottles prior to disposal
  • Shred or destroy your personal information
  • Help the environment by recycling your bottles and cardboard packets

Welcome to the Quay Lane Surgery Website

surgery Quay Lane doctors' surgery in St Germans provides the highest quality healthcare to patients in the Cornwall area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

Quay Lane Surgery is part of the East Cornwall Primary Care Network which covers the Rame Peninsula, Looe, Saltash and Launceston with 105,000 patients.   The practices that make up our PCN are:  Quay Lane Surgery, Port View Surgery, Saltash Health Centre, Old Bridge Surgery, The Rame Group, Oak Tree Surgery, Rosedean Surgery, Tamar Valley Health and Launceston. 

East Cornwall PCN


The collection and little book of messages is progressing well, but there is still time to send a donation or message in to us by the 17th May please

Dr James Moore will be retiring on 28th May 2021 and we will all be very sorry to see him go.  I feel sure you would like to join us in wishing him well for the future. Our Patient Participation Group (PPG) will be managing a collection towards a gift and producing a booklet for all your personal good luck and thank you messages.

Here are the options for sending a donation:

Bank Transfer:     Sort code 56-00-63   Acc No: 38055449      Ref:  Dr Moore

Cheques payable to:     Quay Lane Surgery PPG with Dr Moore written on the back of the cheque please.

By cash payment:  In an envelope marked PPG Dr Moore collection which can be handed in at either surgery.

If you would like to donate and / or send a message but need some assistance, please don’t hesitate to get in touch with the PPG - we can help you.

Messages and stories can be emailed to or posted to:

The PPG c/o Quay Lane Surgery, Old Quay Lane, St Germans, Saltash PL12 5LH


We are not currently recruiting

Consult online

Patients aged 42 and over, and those due to turn 42 by 30/6/21 can now book their vaccinations online via or by calling 119 at a mass vaccination centre.
A national decision on inviting 40 - 43 year old to book will be made shortly. A phased approach is being taken in line with available supply. Check national site for details.
We are currently contacting all patients who are due their second Covid vaccination in date order from when they received their first vaccination. Patients are being invited by text or telephone approximately 10 weeks after their first vaccination.
Please try not to call the surgery about your vaccine as this is putting our telephone system under pressure and making it very hard for patients with urgent medical problems to get through.
Please do not ask for a vaccination if attending with a family member/friend if you do not have a booked appointment on that day. All practice staff are working hard to get all due vaccinations booked in and your practice will be in touch when it is your turn.
If you had your first Covid vaccination at the Millenium Centre in Pensilva or China Fleet Country Club in Saltash 11 weeks ago and have not yet been contacted to book your second vaccination, please contact the surgery via email at or by telephone.
If you booked your first Covid vaccination through the national booking system, then you will need to contact the Vaccination Centre who performed your first vaccination if you were not offered a second date.
We thank you for your patience and understanding throughout this time.


We are now starting to invite Priority Groups 7-9 (patients aged 50 – 64 yrs) by text and telephone for their 1st COVID vaccination.  Please wait to be contacted by the surgery if your age places you in one of these Priority Groups; we need to keep the phone lines available for patients with a clear medical need so we kindly ask that you do not ring the surgery.  

Appointments are available from week beginning Sunday 15th March at both Millennium House, Pensilva and the China Fleet Country Club in Saltash.

Alternatively you can book via the National Booking System on receipt of a letter at one of the mass vaccination centres in Plymouth, Wadebridge or Truro (you can’t book locally via this method). 

If you are in Priority Groups 1 – 6 and have not yet received your vaccination or booked your appointment then please contact the surgery.


If you are in Priority Groups 1 - 6 and have not yet booked your appointment or had your vaccination then please contact the surgery or follow the link on your text invitation (please do not turn up without an appointment as you will not be seen).
There is a clinic being held this Friday 5th at the China Fleet Country Club in Saltash and appointments are still available. We are not expecting any further deliveries of vaccine into the locality until week beginning 15th March.
Please do not contact the surgery for an appointment if you are in Priority Group 7 and have received an invitation to book at a mass vaccination centre. We have not opened our clinics to this group yet as the East Cornwall Practices are still vaccinating groups 1 - 6, thank you.


We are currently offering appointments to patients in Priority Group 6 at Millennium House, Pensilva and the China Fleet Country Club, Saltash.

We understand that patients in Priority Group 7 are receiving letters from NHS England inviting them to book an appointment at a mass vaccination centre. We are receiving large numbers of calls into the practice today from these patients asking if they can book at one of our local centres instead. Unfortunately we are unable to offer appointments at our local vaccination centres to anyone in Priority Group 7 until all of those in Group 6 have been offered a vaccination. If you receive a letter then you can either book through the mass vaccination centre or wait to be contacted by us.We kindly ask patients in Priority Groups 7-9 not to contact the surgery about your COVID vaccination as it is blocking the phone lines for those patients who have a clinical need.

Thank you for your patience and understanding.


We are delighted to announce that we are now inviting patients from Priority Group 6 for vaccination. These are patients who are aged 16 - 65 with an underlying health condition (a clinical conditions list is available on the practice website). Clinics are being held at Millennium House, Pensilva over the next two weeks.
We are getting a lot of enquiries from this group of patients asking if family members of a similar age can have the vaccine at the same time. We have to follow the government guidance and are unable to offer family members a vaccination if they are not in one of the eligible priority groups.
We will contact all of our patients when it is their turn to book an appointment. Thank you for your patienc


If you are struggling to get to Pensilva or the China Fleet Club for your vaccination then please consider using the Hopper Bus: 

Details below:Hopper Bus

Like many businesses across the UK, we are closely monitoring the Coronavirus (COVID-19) outbreak and following the advice provided by UK health authorities.

Follow the link on the right under further information named COVID-19 Coronavirus for further information.


Please call us for advice in the usual way; we are open for non COVID enquiries.  Although we may not see you in the practice we are happy to help via telephone or video link (you must have a smartphone).

We ask that you do not attend the surgery unless you are collecting medication or have been advised to do so by a receptionist or health care professional.  Patients must attend appointments on their own unless it is a child or vulnerable person (one carer can attend with them).

If you would like to book a video consultation with a GP then please let the receptionist know.  You will receive a link via text from the surgery prior to your appointment.

Quay Lane Surgery Active Signposting

Active Signposting

In January 2019 we introduced active signposting to Quay Lane Surgery.

This new process sees the Receptionist asking more questions of patients at the point of booking appointments to enable them to make the most appropriate appointment with the right member of clinical staff depending on the patient’s condition.

It is important for patients to understand that they are not being nosy and the information being asked for is very much in their best interests and to ensure they receive the most appropriate and efficient service possible.

To read more about our signposting service then please click here



See a GP by video with LIVI

This practice now offers a video GP service – LIVI – to all our patients. To access the service simply download LIVI from the App store (iphone) or Google Play (Android), and sign up. You can get medical advice, prescriptions and referrals by video, with appointments available on the same day, even at weekends.  They link in directly with your medical records at the surgery.

Get the LIVI app here:

They are available evenings and weekends and on Christmas Day, Boxing Day and New Years Day.

We are delighted to be able to let you know that the patients of Quay Lane Surgery are currently able to use LIVI from 7am until 10pm at night and also at the weekend from 8am until 4pm. It's free to use and has both bookable and drop-in GP Video appointments available.

Please note that the LIVI GPs are not GPs from Quay Lane Surgery.

Quay Lane Surgery

Privacy Notice

What is a Privacy Notice?

A Privacy Notice (or ‘Fair Processing Notice’) is an explanation of what information the Practice collects on patients and how it is used. Being transparent and providing clear information to patients about how a Practice uses their personal data is an essential requirement of GDPR ( Data Protection Act 1998 ). 

This can be accessed by following the Policies link at the top left of the page.

Quay Lane & Downderry Surgery Newsletter

Newsletter - please follow the link below (to see previous issues follow the Latest News Link on the right):

Summer-Autumn Newsletter


Find my NHS number

A new service is now live to help find your NHS number. This service is for anyone living in England who has forgotten or does not know their NHS number. You can also use this service on behalf of someone else where the name, date of birth and registered home postcode is known. You can opt for the number to be sent to you by text, email or letter.

Find my NHS Number



Please note that all Prescriptions are taking 5 working days due to high demand and problems with deliveries from drug companies.   Please do not include weekends.


(Site updated 05/05/2021)
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