Due to COVID-19 our dispensary is closed between 1pm - 3pm from Monday to Friday.

From 1 April 2020, the NHS prescription charge will increase by 15p from £9.00 to £9.15 for each quantity of a drug or appliance.  PCC charges are also increasing - open the prescription tab for further information on costs.

Patients who fail to cancel their appointment or do not turn up for their appointment has a detrimental affect on waiting times.  Please remember to let the staff know if you no longer need your appointment so that they can offer than time to another patient.

We are receiving a lot of inquiries to join our Practice from patients living out of our practice area. To save disappointment please use our postcode checker which is located in the New Patient section of our website, this will clearly tell you whether you reside within our area.  We do not take patients who are not in our area.  If you wish to ring the surgery to enquire then please ring after 10:00am.

Appointments can be booked up to three months in advance.  Please be aware if you book on the day then we cannot guarantee that you can see the GP/Nurse of your choice.   

Appointments can be booked by telephone (calls may be recorded), on-line or face to face.  If you cannot attend your appointment then please let us know.  Appointment text reminders are being used for those patients who provide a mobile number.  If you do not wish to receive these reminders then please inform us. 

Remove labelling prior to disposal of empty medicine bottles/boxes

Identity theft can have serious and lasting consequences for victims, so it is important for individuals to take proper steps to protect themselves wherever possible. By managing your personal information carefully and understanding its importance, you can reduce the likelihood of it impacting you.

  • Remove all personal and surgery labelling from medicines packets and bottles prior to disposal
  • Shred or destroy your personal information
  • Help the environment by recycling your bottles and cardboard packets

Evening Surgeries - do you struggle to get to the surgery?

Sister Claire May will now be holding an evening clinic on a Monday every six weeks.  Please ask for an appointment in this clinic if you struggle to get to the surgery during the day time.

The Doctors also offer weekly evening surgeries on a rota system.  You can have a face to face appointment or a telephone consultation. 

Welcome to the Quay Lane Surgery Website

surgery Quay Lane doctors' surgery in St Germans provides the highest quality healthcare to patients in the Cornwall area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

We are not currently recruiting

Consult online


From Tuesday 26th May it a requirement for ALL patients entering the main or branch surgery to wear a face covering of some sort (mask or scarf).  This applies to face to face appointments and collecting medication.  Thank you for your help in preventing the spread of the virus. Stay Safe, Stay Alert.

Like many businesses across the UK, we are closely monitoring the Coronavirus (COVID-19) outbreak and following the advice provided by UK health authorities.

Follow the link on the right under further information named COVID-19 Coronavirus for further information.


Please call us for advice in the usual way; we are open for non COVID enquiries.  Although we may not see you in the practice we are happy to help via telephone or video link (you must have a smartphone).

We ask that you do not attend the surgery unless you are collecting medication or have been advised to do so by a receptionist or health care professional.  Patients must attend appointments on their own unless it is a child or vulnerable person (one carer can attend with them).

If you would like to book a video consultation with a GP then please let the receptionist know.  You will receive a link via text from the surgery prior to your appointment.

Useful Tips and Advice for Video Consultations

  • Ensure that your smartphone camera and microphone is enabled and that you have a good internet connection.
  • Speak clearly so your voice can be picked up by the microphone
  • Look at the camera so you can achieve good eye contact with the clinician
  • The clinician will speak with you and ask you questions in the same way as they would at a face-to-face consultation


Quay Lane Surgery Flu Clinics

Flu vaccinations are by appointment only, please ring the surgery to arrange your time slot:

If you are  under 65 and fall into an ‘at risk’ group:

  • Wednesday 21st October from 17.00 - 20.00
  • Wednesday 4th November from 15.45 - 17.00
  • Wednesday 25th November from 17.30 - 19.30

All patients over 65

  • Saturday 10th October from 08.30 - 18.00
  • Saturday 7th November from 08.30- 18.00

Patients aged 50 – 64 years

NHS England has extended the programme to include our 50 – 64 year olds, who are not in an at risk group, which is in addition to our normal vaccination programme for eligible adults.  Appointments will not be offered to this group until November or December, providing there is sufficient vaccine.  This is to ensure that those who are most at risk are vaccinated first.  We kindly ask that you do not ring the surgery to book an appointment until invited to do so, thank you.

The eligibility criteria for flu vaccination for 2020 are as follows:

  • You are over 65
  • You are a carer
  • Pregnant women
  • Chronic (long-term) respiratory diseases
  • Chronic heart disease
  • Chronic kidney disease
  • Chronic liver disease
  • Chronic neurological conditions
  • Diabetes
  • Problems with your spleen
  • A weakened immune system
  • Being seriously overweight (BMI of 40 or over)

Quay Lane Surgery Active Signposting

Active Signposting

In January 2019 we introduced active signposting to Quay Lane Surgery.

This new process sees the Receptionist asking more questions of patients at the point of booking appointments to enable them to make the most appropriate appointment with the right member of clinical staff depending on the patient’s condition.

It is important for patients to understand that they are not being nosy and the information being asked for is very much in their best interests and to ensure they receive the most appropriate and efficient service possible.

To read more about our signposting service then please click here



See a GP by video with LIVI

This practice now offers a video GP service – LIVI – to all our patients. To access the service simply download LIVI from the App store (iphone) or Google Play (Android), and sign up. You can get medical advice, prescriptions and referrals by video, with appointments available on the same day, even at weekends.  They link in directly with your medical records at the surgery.

Get the LIVI app here:

They are available evenings and weekends and on Christmas Day, Boxing Day and New Years Day.

We are delighted to be able to let you know that the patients of Quay Lane Surgery are able to use LIVI from 7am until 10pm at night and also at the weekend from 8am until 4pm for the next 3 months (August to October). It's free to use and has both bookable and drop-in GP Video appointments available.

Please note that the LIVI GPs are not GPs from Quay Lane Surgery.

Quay Lane Surgery

Privacy Notice

What is a Privacy Notice?

A Privacy Notice (or ‘Fair Processing Notice’) is an explanation of what information the Practice collects on patients and how it is used. Being transparent and providing clear information to patients about how a Practice uses their personal data is an essential requirement of GDPR ( Data Protection Act 1998 ). 

This can be accessed by following the Policies link at the top left of the page.

VISITORS (temporary patients)

If you are staying in our area and need to be seen then we request that you contact your own GP.  All practices are now offering telephone and video consultations and will be able to consult you via one of these methods.  If you need a prescription then they will be able to arrange for one to be sent electronically to a local pharmacy of your choice.

If you have an urgent problem then we ask that you contact 111.

Quay Lane & Downderry Surgery Newsletter

Newsletter - please follow the link below (to see previous issues follow the Latest News Link on the right):

Summer-Autumn Newsletter

CQC Report


Magazines, Leaflets and Childrens Books

Due to infection control, we are unable to have magazines or leaflets for patients to look at for the foreseeable future.  All Childrens books have also been removed.



Please note that all Prescriptions are taking 5 working days due to high demand and problems with deliveries from drug companies.   Please do not include weekends.


(Site updated 02/11/2020)
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