Our dispensary is closed between 1pm - 3pm from Monday to Friday.

NHS Prescription Charges

The NHS prescription charge, in England, will increase to £9.35 per prescription item from 1st April 2021. The price of a three-month prepayment certificate (PPC) will become £30.25 (an increase of 60 pence) and a 12-month PPC will be £108.10 (an increase of £2.20)

Patients who fail to cancel their appointment or do not turn up for their appointment has a detrimental affect on waiting times.  Please remember to let the staff know if you no longer need your appointment so that they can offer than time to another patient.

We are receiving a lot of enquiries to join our Practice from patients living out of our practice area. To save disappointment please use our postcode checker which is located in the New Patient section of our website, this will clearly tell you whether you reside within our area.  We do not take patients who are not in our area.  If you wish to ring the surgery to enquire then please ring after 10:00am.

Appointments can be booked by telephone (calls may be recorded), on-line or face to face.  If you cannot attend your appointment then please let us know.  Appointment text reminders are being used for those patients who provide a mobile number.  If you do not wish to receive these reminders then please inform us. 

Remove labelling prior to disposal of empty medicine bottles/boxes

Identity theft can have serious and lasting consequences for victims, so it is important for individuals to take proper steps to protect themselves wherever possible. By managing your personal information carefully and understanding its importance, you can reduce the likelihood of it impacting you.

  • Remove all personal and surgery labelling from medicines packets and bottles prior to disposal
  • Shred or destroy your personal information
  • Help the environment by recycling your bottles and cardboard packets

Welcome to the Quay Lane Surgery Website

surgery Quay Lane doctors' surgery in St Germans provides the highest quality healthcare to patients in the Cornwall area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

Quay Lane Surgery is part of the East Cornwall Primary Care Network which covers the Rame Peninsula, Looe, Liskeard and Saltash.   The practices that make up our PCN are:  Quay Lane Surgery, Port View Surgery, Saltash Health Centre, Old Bridge Surgery, The Rame Group, Oak Tree Surgery and Rosedean Surgery.

East Cornwall PCN

Download our practice booklet by following this link:

Practice Booklet

We are currently recruiting for a Diabetic/Respiratory Nurse see Job vacancies for further information (number 4 under further information)

Dr Penny Thomson is retiring

Penny has worked at Quay Lane Surgery as a Partner for 20 years. She has looked after and cared for many patients in our locality, sharing the joy of bringing new life into the world with new parents and holding the hands of families as they said goodbye to their loved ones.  She will be finishing her working life as a GP on 30th June 2022, whilst we will be very sorry to see her go I feel sure you would like to join us in wishing her well for the future in her retirement.

If you would like to send a good luck message to Penny or make a donation towards a gift then please contact our PPG – see details below or enquire at the surgery, thank you.

Patient Participation Group (PPG)                                 

We are delighted to be organising the collection for Dr Thomson’s retirement.  Many patients will have special memories and we welcome your stories and messages so that we can collate and present them with a gift on your behalf.  If you would like to donate to the collection we have the following options:

(Online) by bank transfer:  Please email for the details.

By cheque:  Payable to Quay Lane Surgery PPG with Dr Thomson written on the back of the cheque.

By cash: Envelopes marked PPG Dr Thomson’s collection and can be left at either of the surgeries.  Messages and stories can be either emailed to or alternatively posted to the PPG c/o Quay Lane Surgery, Old Quay Lane, St Germans, Saltash PL12 5LH.  If you are housebound and would like to contribute - please get in touch - we can help.

Claire Croft, PPG Chair


This service is available to use Monday to Friday and will be closed/unavailable at the following times:

Weekday: Monday to Thursday - 8.30 pm to 6.30am

Weekend: Friday 8.30pm to Mon 6.30am

Consult online


We continue to be extremely short-staffed in our surgery due to Covid and other sickness.

We are doing our best to help with your most urgent clinical needs; however we are having to cancel some appointments and our turnaround times for prescriptions and queries will be longer. Your patience is appreciated.

Please continue to be considerate when telephoning the Practice and we will answer your call as soon as we can.

We would be grateful if you could only contact us if your medical need is urgent. Please call 999 in an emergency or if you have a life threating condition.

Please consider using eConsult found on our website:

You can also use the Livi Service who offer a video consultation with a GP on your mobile phone.  Appointments can be booked via reception or via the APP.

Pharmacies can offer support and advice on general conditions and medication, and you can contact your Opticians for minor eye complaints.

Covid is still very much an issue within our community with infections increasing drastically, please DO NOT attend the surgery if you have any symptoms and always wear a face mask if you do attend; this will ensure vulnerable patients and healthcare staff are protected.

The service we are able to provide to you, depends upon us keeping our team well and at work.

Once again, thank you for your patience and understanding at this challenging time.

Quay Lane Surgery


Hospital Waiting Lists

Anyone waiting for a hospital appointment, operation or treatment, can now access the NHS My Planned Care Patient Digital Platform [] which gives them direct access to the latest average wait time information for their trust, as well as helpful advice and support whilst they wait.Updated weekly, the site is easy-to-use and is ‘open-access’ so their carer, friends, relatives,and can NHS team can also access this information. We encourage people to look at this site where they may find the information they need before contacting their GP or hospital for an update about any elective procedures they are waiting for.As well as wait time information, the platform also includes helpful details about how to manage pain, mental health, keeping healthy and accessing financial help and other local support whilst they wait. It can also help people to prepare for their appointment/operation, including how to make a plan for their care and treatment alongside their healthcare professional.


If you are visiting #Cornwall and you or a family member need advice from a doctor, contact your own GP practice by phone or via their website.
If you need urgent advice out of hours, please contact NHS 111. Visit or call 111.

COVID Vaccination Status for Travelling
From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from: 
  • the NHS App which you can download from app stores 

It may take more than a week for your identity to be checked and verified so you can use this service.

If you cannot access this online service, and you have had 2 vaccines, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel abroad in the near future and have had your second dose more than 5 working days ago. It may take 7 working days for the letter to arrive.

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status.

When you're planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the website. Make sure there is time to get  proof of your vaccination status before you leave.



The NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet. The NHS App is available now on iOS and Android. To use it you must be aged 13 and over and registered with a GP surgery in England.

Use the NHS App to:

  • share your COVID-19 status
  • get advice about coronavirus
  • order repeat prescriptions
  • get health advice

You don’t need to be registered for online access at your surgery to order medication or view your COVID-19 vaccination status.

If you are registered with Patient Access at Quay Lane Surgery then you can also access the following functions via the App:

  • book appointments
  • view your health record
  • register your organ donation decision
  • find out how the NHS uses your data

Keeping your data secure

After you download the app, you will need to set up an NHS login and prove who you are. The app then securely connects to information from your GP surgery.

If your device supports fingerprint detection or facial recognition, you can use it to log in to the NHS App each time, instead of using a password and security code.

Follow the link below for guidance on how to download the App:


Like many businesses across the UK, we are closely monitoring the Coronavirus (COVID-19) outbreak and following the advice provided by UK health authorities.

Follow the link on the right under further information named COVID-19 Coronavirus for further information.


Please call us for advice in the usual way; we are open for non COVID enquiries.  Although we may not see you in the practice we are happy to help via telephone or video link (you must have a smartphone).

We ask that you do not attend the surgery unless you are collecting medication or have been advised to do so by a receptionist or health care professional.  Patients must attend appointments on their own unless it is a child or vulnerable person (one carer can attend with them).

If you would like to book a video consultation with a GP then please let the receptionist know.  You will receive a link via text from the surgery prior to your appointment.



See a GP by video with LIVI

This practice now offers a video GP service – LIVI – to all our patients. To access the service simply download LIVI from the App store (iphone) or Google Play (Android), and sign up. You can get medical advice, prescriptions and referrals by video, with appointments available on the same day, even at weekends.  They link in directly with your medical records at the surgery.

Get the LIVI app here:

They are available evenings and weekends and on Christmas Day, Boxing Day and New Years Day.

We are delighted to be able to let you know that the patients of Quay Lane Surgery are currently able to use LIVI from 7am until 10pm at night and also at the weekend from 8am until 4pm. It's free to use and has both bookable and drop-in GP Video appointments available.

Please note that the LIVI GPs are not GPs from Quay Lane Surgery.

Quay Lane Surgery

Privacy Notice

What is a Privacy Notice?

A Privacy Notice (or ‘Fair Processing Notice’) is an explanation of what information the Practice collects on patients and how it is used. Being transparent and providing clear information to patients about how a Practice uses their personal data is an essential requirement of GDPR ( Data Protection Act 1998 ). 

This can be accessed by following the Policies link at the top left of the page.


Please note that all Prescriptions are taking 5-7 working days due to high demand and problems with deliveries from drug companies.   Please do not include weekends or bank holidays.


(Site updated 03/05/2022)
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