NHS Friends and Family Results

Thinking about your GP practice overall, how was your experience of our service?

• Answer	Total
  Very Good	272
  Good	7
  Neither Good Nor Poor	6
  Poor	6
  Very Poor	3
  Don't Know	1

What you had to tell us

We asked... "Can you tell us why you gave that response?"

Comment	Date
Clear communication given along with time to explain treatment and reassurance to return in the event the condition did not improve. Thank you!	Monday 11 May 2026
Nothing was too much trouble and all my appointments were on time. Excellent treatment	Sunday 10 May 2026
I had a very quick appointment for routine bloods. It so inviting as soon as you arrive everyone is so helpful and friendly. Nothing is too much trouble. It’s like they are all your friend.	Saturday 9 May 2026
Excellent in every way, as always a lovely professional practitioner offering outstanding service.	Friday 8 May 2026
Everyone at both Quay Lane and Downderry Surgeries are extremely good at their professions. Thanks to all	Thursday 7 May 2026