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From 1 April 2019, the NHS prescription charge will increase by 20p from £8.80 to £9.00 for each quantity of a drug or appliance.  PCC charges remain the same.

Patients who fail to cancel their appointment or do not turn up for their appointment has a detrimental affect on waiting times.  Please remember to let the staff know if you no longer need your appointment so that they can offer than time to another patient.

We are receiving a lot of inquiries to join our Practice from patients living out of our practice area. To save disappointment please use our postcode checker which is located in the New Patient section of our website, this will clearly tell you whether you reside within our area.  We do not take patients who are not in our area.  If you wish to ring the surgery to enquire then please ring after 10:00am.

Appointments can be booked up to three months in advance.  Please be aware if you book on the day then we cannot guarantee that you can see the GP/Nurse of your choice.   

Appointments can be booked by telephone (calls may be recorded), on-line or face to face.  If you cannot attend your appointment then please let us know.  Appointment text reminders are being used for those patients who provide a mobile number.  If you do not wish to receive these reminders then please inform us. 

Remove labelling prior to disposal of empty medicine bottles/boxes

Identity theft can have serious and lasting consequences for victims, so it is important for individuals to take proper steps to protect themselves wherever possible. By managing your personal information carefully and understanding its importance, you can reduce the likelihood of it impacting you.

  • Remove all personal and surgery labelling from medicines packets and bottles prior to disposal
  • Shred or destroy your personal information
  • Help the environment by recycling your bottles and cardboard packets

Evening Surgeries - do you struggle to get to the surgery?

Sister Claire May will now be holding an evening clinic on a Monday every six weeks.  Please ask for an appointment in this clinic if you struggle to get to the surgery during the day time.

The Doctors also offer weekly evening surgeries on a rota system.  You can have a face to face appointment or a telephone consultation. 


calendarThe practice doctors are on duty from 08:30 until 18:00 daily Monday to Friday (excepting Bank Holidays). The surgery is open every weekday (apart from Bank Holidays) between 08:30 and 18:00 with a later opening from 18:30 to 20.45 on evening per week, to accommodate the working population. We shut every lunctime between 1.00pm and 2.00pm.

We run a full appointment system at St Germans and Downderry. To make an appointment at either St Germans or Downderry please telephone 01503 230088 (calls may be recorded)

  • Appointments can be booked up to 3 months in advance for all clinics
  • Appointments can be booked with your Doctor on-line up to 1 month in advance (please enquire at reception)
  • On the day appointments are limited and we cannot guarantee that you will see the Doctor of your choice

It is recommended that you book in advance when possible

Appointments are normally booked at 10 minute intervals but you may have longer if you feel you will need it – please ask when you make an appointment (if you spend longer in your consultation then this can cause delays for other patients).  It is recommended that you ask for a longer appointment if you have multiple problems to discuss. 

We have some appointments that are bookable and also some which you can book on the day. 

You can see the Doctor of your choice within 2 working days unless they are on leave. Please try and see your usual doctor whenever possible.

If your request is urgent please say so and you will be seen the same day by whichever doctor is available.

Your doctor will always try to run to time but please be patient if he is running late as it means someone has been ill enough to require extra attention.

We have trained chaperones available at the surgery.  If you would like a chaperone during your consultation then please let the receptionist know at the time of booking or before your appointment. 

You may also book GP appointments online.  Please contact the surgery to register for this service.


The Practice provides a Minor Injury service which is run during Practice opening hours.  8.30am - 1pm & 2pm - 6pm (Monday-Friday)



We are participating in a national incentive to offer evening and weekend appointments to make it easier for you to see a doctor, nurse or other healthcare professional at a time more convenient to you between 6.30pm – 8pm Monday to Friday and at the various hours at the weekend. The aim of the national scheme is to help people who may find it difficult to see a healthcare professional during the traditional surgery opening hours of 8.30am-6.30pm Monday to Friday.

We are working in partnership across the local area so you may not see a clinician from this practice. The clinician will have access to a summary but not your full notes so appointments are better suited to new conditions or single issue enquiries. The practice will receive a full summary of your consultation and any actions resulting from it the next morning.

Once the benefits of this service have been assessed it may result in longer opening hours being available on a more permanent basis.

Please contact us by phone for details on the locations of the clinics and how to book an evening or weekend appointment.

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