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From 1 April 2017, the NHS prescription charge will increase by 20p from £8.40 to £8.60 for each quantity of a drug or appliance.  PCC charges remain the same.

Patients who fail to cancel their appointment or do not turn up for their appointment has a detrimental affect on waiting times.  Please remember to let the staff know if you no longer need your appointment so that they can offer than time to another patient.

We are receiving a lot of inquiries to join our Practice from patients living out of our practice area. To save disappointment please use our postcode checker which is located in the New Patient section of our website, this will clearly tell you whether you reside within our area.  We do not take patients who are not in our area.  If you wish to ring the surgery to enquire then please ring after 10:00am.

Appointments can be booked up to three months in advance.  Please be aware if you book on the day then we cannot guarantee that you can see the GP/Nurse of your choice.   

Appointments can be booked by telephone (calls may be recorded), on-line or face to face.  If you cannot attend your appointment then please let us know.  Appointment text reminders are being used for those patients who provide a mobile number.  If you do not wish to receive these reminders then please inform us. 

Practice Management

Mrs Debbie Todd (f)

Practice Manager (DipPCHM)

Debbie is responsible for the overall management and smooth running of the practice and is trained in Primary Care and Health management. 

She moved to Quay Lane Surgery in November 2012 from Saltash and has 32 years’ experience working in a primary care setting.  She is responsible, with the doctors for the future development of the practice, including designing and implementing of all practice policies and procedures to ensure compliance with all legislation and high quality practice standards are maintained.

She will be pleased to discuss any non-medical problems with you and welcomes any suggestions you may have for improving the service provided. She is responsible for the practice complaints procedure.



Miss Judy Floyd (f)
Head Receptionist
Mrs Janet Moss (f)
Mrs Tina Sandercock (f)
Mrs Sandra Spedding (f)
Mrs Rachel Redgrove (f)
Mrs Fiona Dyer (f)
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