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From 1 April 2019, the NHS prescription charge will increase by 20p from £8.80 to £9.00 for each quantity of a drug or appliance.  PCC charges remain the same.

Patients who fail to cancel their appointment or do not turn up for their appointment has a detrimental affect on waiting times.  Please remember to let the staff know if you no longer need your appointment so that they can offer than time to another patient.

We are receiving a lot of inquiries to join our Practice from patients living out of our practice area. To save disappointment please use our postcode checker which is located in the New Patient section of our website, this will clearly tell you whether you reside within our area.  We do not take patients who are not in our area.  If you wish to ring the surgery to enquire then please ring after 10:00am.

Appointments can be booked up to three months in advance.  Please be aware if you book on the day then we cannot guarantee that you can see the GP/Nurse of your choice.   

Appointments can be booked by telephone (calls may be recorded), on-line or face to face.  If you cannot attend your appointment then please let us know.  Appointment text reminders are being used for those patients who provide a mobile number.  If you do not wish to receive these reminders then please inform us. 

Remove labelling prior to disposal of empty medicine bottles/boxes

Identity theft can have serious and lasting consequences for victims, so it is important for individuals to take proper steps to protect themselves wherever possible. By managing your personal information carefully and understanding its importance, you can reduce the likelihood of it impacting you.

  • Remove all personal and surgery labelling from medicines packets and bottles prior to disposal
  • Shred or destroy your personal information
  • Help the environment by recycling your bottles and cardboard packets

Evening Surgeries - do you struggle to get to the surgery?

Sister Claire May will now be holding an evening clinic on a Monday every six weeks.  Please ask for an appointment in this clinic if you struggle to get to the surgery during the day time.

The Doctors also offer weekly evening surgeries on a rota system.  You can have a face to face appointment or a telephone consultation. 

Nursing Services

Claire May the Practice Nurse along with Mary Helley & Helen Waterfield, the Health Care Assistants, provide a wide range of services between them including:

  • Asthma & COPD checks
  • Blood Tests
  • Minor Illness
  • Minor Injury
  • Spirometry
  • Ear syringing & hearing tests
  • Coil checks
  • Pill checks
  • ECGs
  • Routine injections
  • Travel advice & immunisation
  • Diabetes
  • Blood pressure
  • Heart disease
  • Diet
  • Removal of stitches
  • Well person clinic
  • Cervical smears
  • Dressings
  • free NHS Health Checks (click on the highlighted link for further information on NHS Health Checks NHS-Health-Check)

Helen Wilson

is our Phlebotomist and has a clinic on a Wednesday morning, you may know Helen as one of our dispensary assistants.

Chronic Disease Clinics

If you suffer from Diabetes or COPD then your care will be monitored by a Long Term Conditions Nurse at the surgery.

Community Matron

Sara Williamson.


Patients can be referred by a Doctor or self-refer to Outlook South West.

Alcohol & drug abuse counselling is available via a GP referral 

Smoking Cessation Advice

Ask reception for details on the smoking cessation service.  Alternatively discuss it with the GP or Nurse at your next appointment.


Should you wish to wish to speak to a member of staff confidentially then please ask at reception.  Arrangements will be made to speak in a private area away from reception.

First Contact Physio

From 17th January you will be able to book an appointment directly with a First Contact MSK Physio at the surgery rather than seeing a GP.
Paul Sumner is an Orthopaedic Extended Scope Practitioner and can deal with patients presenting with musculoskeletal problems. He can see patients over the age of 18 with the following problems:
Back pain and sciatica
Neck pain and whiplash injury
Shoulder pain on movement
Joint pains to include elbows,wrists,hands,hips,knees, feet and ankles
Muscle and tendon pains
Sports injuries, sprains and strains
Paul will be holding clinics every Thursday afternoon at Quay Lane Surgery. Patients will be seen for diagnosistic assessement and then onward referral if required.
Ask at reception for an appointment today or further information about the service.

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