To order your medication via the surgery website please click the link above:
Please note that there are two separate on-line sites and require different login and passwords.
If you are registered with Patient Access then please follow the instructions in the text below:
In order to register for this service you must complete a form which will be given to you by our dispensary or reception team or print it off here and bring it in with a form of identity. It is only available for patients aged 16 and over
Once you have registered with the Patient Access service, please click here to order your prescription.
(please note that The Waiting Room 2 online service has now closed)
If you are unable to order your repeat prescription due to technical difficulties with Patient Access then please follow the 'contact support' icon on the Patient Access site.
Only REPEAT items will be visible to order on the Patient Access site. If you wish to order ACUTE items or items not listed then please write them in the additional information box which will be visible after selecting your REPEAT medication.
Do NOT select a Pharmacy - we are a dispensing practice and do not appear in the list. Please select 'not now' for this option and then indicate your collection point when prompted on the next page.
Please check the status of your order through this portal - do not contact the surgery.
We are a dispensing practice and can therefore normally dispense for all our patients provided that they do not live within a mile of a chemist. For more information about this see our Dispensary page
To order your repeat prescription please return the prescription counterfoil marked with the medication you require to the main surgery or branch surgery.
Please give us at least 5 WORKING days to complete the order (please note that working days are only Monday to Friday and do not include weekends or bank holidays).
Medication can be collected at St Germans or Downderry surgeries so please specify when you make your request where you wish to collect them. ALL PRESCRIPTIONS ARE TAKING 5 WORKING DAYS, THIS DOES NOT INCLUDE WEEKENDS OR BANK HOLIDAYS.
You can always collect drugs at St Germans. Please allow for Bank Holidays. If you order after 5pm on the internet, please start your 5 working days from 9am the following morning, please do not include the weekends.
WASTAGE OF MEDICATION Please think carefully when ordering repeat prescriptions and only order the medications that you require. Medications that are returned can only be disposed of and not reused. This results in an enormous cost to the NHS - and you the Tax Payer!!
If you wish to order your repeat prescriptions online, please follow the links above.
Collection of Controlled Medication
We kindly request that you collect your medication between 9.30am and 5.00pm Monday to Friday (except for Bank Holidays).
To comply with regulations all controlled medications must be checked by another member of dispensary staff prior to being given to the patient. We ask you to attend between these times as there are always two members of staff working. If you attend outside of these time we cannot guarantee that you will be able to receive your medication.
If some is collecting your medication on your behalf and they are not known to the dispensary team then they may be asked for proof of identity and your consent to collect.